Account Manager

Account Manager
Geneva

WHO WE ARE
DLG (Digital Luxury Group) is an international agency with offices in Geneva, Shanghai, and New York that offers social media, e-commerce, CRM, consulting, and creative services to luxury brands. It has developed a unique expertise in defining and implementing impactful digital strategies targeting sophisticated consumers through technological know-how, creativity, and luxury savoir-faire. DLG is also the publisher of Luxury Society, a trusted intelligence resource for luxury executives.
WHAT YOU’LL DO

• Lead the client relationship across international strategic accounts 
• Lead and oversee strategic conversations, presentations, planning, and projects on your accounts (e.g. from briefing to final delivery and reporting)
• Responsible for developing omnichannel strategies, activations and campaigns based on strong insights/proven experience, and that measure against our clients’ business objectives
• Responsible for the client satisfaction and deliverables quality across your accounts 
  • Responsible for mentoring and coaching colleagues to deliver best-in-class activities under strong processes on your accounts
  • Responsible for the operational excellence and quality check processes on your accounts by working closely with other agency departments including Creative & Client Services.
  • Responsible for the accuracy and professionalism of documents reaching the client (e.g. scope definitions, strategic presentations, integrated campaign reports, media budget reports, etc.)
• Work closely with our Resource Manager to ensure that all project requests are sufficiently staffed and that members working on the accounts sufficiently trained
• Identify training requirements for the team and proactively seek at closing potential knowledge gap
• Identify and close new business opportunities from existing clients (e.g. upselling, cross-selling) 
• Manage the project financials including estimates, invoices and payments (with the support of our accounting team)
• Be responsible for monitoring and improving account profitability 
• Act as the final point of escalation for all issues arising on the assigned accounts
• Maintain and update a toolkit of project documentation, processes, templates and forms

WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE
Professional Knowledge & Skills Required:

• Account Management experience agency side (minimum 6+ years managing multiple digital marketing teams or accounts) with Luxury brands
• Experience in managing a wide range of digital projects, tasks, and programs (ideally including content development, SEO, UX, and UI, marketing automation / CRM, social media, performance marketing, eCommerce, and digital strategy)
• Experience in developing revenue streams that deliver high gross profit margins
• Experience in other non-digital work (such as out-of-home (OOH), product and lifestyle photography production, video production, etc.) is helpful but not essential to the role

Personal attributes

• Excellent written and oral communication skills in English and French
• Ability to build strong and trusted relationships both with internal and external teams
• Passionate about new technology, digital trends, data, creativity, and creative technology
• Strong organizational, analytical, and project management skills
• Attentive to details

HOW DO WE KEEP YOU SMILING
DLG welcomes you to discover the allure of joining one of Europe's top work environments, distinguished as a Great Place to Work in 2022. Our ethos is founded on efficiency, trust, innovation, transparency, and a deep-seated culture of care.

• We offer you the opportunity to create some of your life's best work for some of the world’s most admired brands.
• Experience the flexibility our work-from-home policy offers. You can work remotely up to two days a week. Our Creative Space, strategically located opposite the Eaux-Vives train station, is designed to spark creativity and foster collaboration among our team members.
• At DLG, we are committed to recognizing and nurturing talent, ensuring that your journey with us is filled with opportunities for growth and career progression. Embrace a healthier lifestyle with our Wellbeing & Sport Incentives, designed to support your wellness and sporting endeavors.
• Equality and inclusivity are the cornerstones of our recruitment philosophy. We champion diversity and inclusivity, not just in words but through meaningful actions​​.In line with our ethical standards and values, we consciously choose not to engage with tobacco companies, military organizations, or governments​​.
• Work remotely from wherever in the world you please for up to 2 months/year (8 weeks).