Account Manager

ABOUT THINK TRUE

Think True is a statement. An action. A commitment

to ourselves, our clients, and our work.

Our mission is to build the best brand experiences by placing the who at the heart of our why.

We create community impact through sports, entertainment, and culture.

We are a minority-owned agency.

We are empowered by our people.

We are Think True.

SUMMARY OF POSITION

As an integral part of the Account Team, Account Managers deliver an exceptional level of client service and creative thinking while being responsible for the execution of programs on behalf of our clients. This includes a deep understanding of the business; client needs and requirements to provide accountability for financial and operational performance and managing client expectations with internal and external resources. Bringing consistent excellence and support, the Account Manager ensures that programs and marketing strategies successfully promote client brands, messages, products and services in accordance with client objectives and initiatives.

ESSENTIAL JOB FUNCTIONS

• Provide strategic and tactical leadership for internal and external account teams to ensure client deliverables and timelines are met. Manage client expectations and team performance on approved and defined objectives.
• Help to provide forward thinking, extensive and insightful analysis of client messages to develop innovative and fresh ways to deliver client’s message and enhance their presence in consumers’ eyes, including various marketing tactics such as digital and social media.
• Drive all client activations and project/event activities assigned and ensure that they are planned, developed, staffed and executed with the utmost in professionalism, accountability, skill, and timeliness, thus successfully meeting client deliverables and program objectives at the highest level of client satisfaction.
• Manage the planning, development, activation and wrap up stages of specific projects/events, both in the office and on-site.
• Manage multiple projects simultaneously and/or supervise other account personnel, such as Project Managers, Account Coordinators, Interns, and external teams.
• Drive new business development activities, including identifying new opportunities with new and existing clients to further penetrate the target market segments.
• Remain current in industry trends and technologies and communicate relevant information to account teams.

PROJECT-SPECIFIC JOB FUNCTIONS

• Partner with client/brand teams to understand and identify business opportunities to offer solutions and plans to deliver measurable results.
• Develop Experiential Tactical Plans, in partnership with appropriate departments including Strategy/Creative, Production, Digital and Social.
• Manage the day-to-day activities for each project/event and provide excellent, effective management and execution.
• Ensure all creative and marketing materials for each project/event are developed in accordance with brand visual guidelines and standards, secure all necessary approval by clients as required, and utilized in accordance with agreed upon project plans.
• Partner with Digital department to manage the use of digital and social media functions for assigned accounts.
• Provide ongoing monitoring of expense and actual costs for approved project/event Update client and obtain client approval as needed. Reconcile all project/event expenses in partnership with program Producer.
• Lead weekly status meetings and deep dives. Lead and manage the proper distribution of all communications and client/account team interface throughout each engagement.
• Provide timely performance feedback on in office and onsite staff to senior management.
• Hire, train and supervise project and event staff both in the office and on-site.
• Facilitate execution of sponsorship activations on behalf of client, from lead up coordination to select onsite management.
• Work onsite at projects/events and manage project/event activities as needed.

SKILLS AND EXPERIENCE

Education/Experience

• 3+ years of experience in marketing, promotions, and/or events, Experiential marketing agency experience preferred.
• Minimum 2 years of experience as Account Lead, being primary point of client contact.
• Experience managing large-scale IRL and/or virtual experiential activations with budgets up to $500k+.
• BA/BS in marketing, business administration, communications or related field

Essential Knowledge, Skills, and Abilities 

• Excellent organizational and multitasking abilities, with a keen eye for detail.
• Outstanding communication and interpersonal skills.
• Familiarity with project management tools and platforms.
• Ability to thrive in and enjoy a fast-paced dynamic work environment.
• Ability to lead a project team of 3 or more people
• Ability to present project plan to small, medium and large sized groups

OTHER QUALITIES AND SKILLS

• High energy and stamina and flexibility in working non-traditional hours as needed (some nights and weekends).
• Strong work ethic, integrity, and positive attitude.
• Los Angeles area preferred with willingness to work a hybrid schedule (1-2 days in office per week) and travel up to 25% of the time.

COMPENSATION RANGE: $74,000.00 - $104,000.00 annually. This is the pay range Think True believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on level of experience, relevant skills, professional certifications, market pay, and demand for the role. Think True reserves the right to modify this pay range at any time. For the permanent full-time role, Benefits include: medical/dental/vision insurance, employer paid basic life and personal accident insurance. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits.