Prismatic is an embedded integration platform as a service (embedded iPaaS) that empowers B2B software companies to deliver best-in-class integrations to their users. We believe software in every industry has huge potential to positively impact the people who use it, and that better, easier integrations can help software companies make even bigger impacts. Prismatic has rapidly gained traction among B2B SaaS teams ranging from startup to Fortune 100, earning top satisfaction ratings in our industry.
About the role:
As an Account Manager, you'll be a trusted advisor guiding customers through their journey from onboarding to renewal across our B2B software platform. Working closely with our Marketing, Product, and Engineering teams, you'll build strong relationships with key stakeholders, manage renewals, and identify growth opportunities while ensuring customers achieve their business goals.
We're seeking a candidate who combines strong relationship-building skills with business acumen and a drive for results. Your success will be measured by customer satisfaction, retention rates, and revenue growth through strategic upsell opportunities, while collaborating with our Customer Success, Engineering and Go-to-Market teams to provide strategic direction and ensure customer satisfaction.
What you will do:
- Drive an amazing customer experience from onboarding to renewal
- Build long-lasting relationships with our customers, acting as the primary point of contact for technical and strategic discussions
- Evaluate core usage trends, articulating Prismatic’s impact and provide strategic recommendations during account reviews
- Own account plans that join the right people, schedule, and goals to achieve our customers’ long-term success
- Forecast customer revenue growth and close customer expansion opportunities
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
- Proactively manage the renewal process, engaging with customers to secure renewals and mitigate churn risks
- Collaborate with internal stakeholders for customer deliverables, challenges, or new feature implementation
About you:
- 5+ years of customer-facing experience in B2B SaaS, particularly in customer success or technical sales roles
- Moderate technical background with ability to communicate complex concepts to non-technical audiences and work effectively with engineering/product teams
- Proven track record managing strategic accounts through full lifecycle - from onboarding to renewals and expansions
- Self-motivated professional skilled at project management, prioritization, and working independently
- Excellent communicator who can build relationships at all levels and handle contract negotiations
- Flexible work schedule to accommodate different time zones and customer needs
🏡 Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
🏖️ Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
🏥 Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (VSP) care for full-time employees and their dependents.
🏥 Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through The Hartford.
🏦 401(k): Our 401(k) plan is through Guideline with 4% company match - 100% of the first 3% and 50% of the next 2%.
💻 Computer & technology equipment applicable to your role.
Not sure if this is you?
At Prismatic we want a diverse team with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply! We consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
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What We Do
Prismatic, the world’s most versatile embedded iPaaS, helps B2B SaaS teams launch powerful product integrations up to 8x faster. The industry-leading platform provides a comprehensive toolset so teams can build integrations fast, deploy and support them at scale, and embed them in their products so customers can self-serve. It encompasses both low-code and code-native building experiences, pre-built app connectors, deployment and support tooling, and an embedded integration marketplace. From startups to Fortune 100, B2B SaaS companies across a wide range of verticals and many countries rely on Prismatic to power their integrations. Learn more at prismatic.io.
Why Work With Us
Our teammates are our most valuable resource. Prismatic has embraced a remote-first culture from day 1, attracting some of the brightest minds in the US. Our values drive us every day, allowing us to do our best work by giving a sh!t, believing in progress over perfection and knowing that we are all on the same team. Help us ship products faster.
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