Account Manager Small Group/Mid Market

About Blue Cross

Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.

How Is This Role Important to Our Work?

This position is responsible for the retention and expansion of existing assigned Small Group, Mid-Market, Large group, or Taft-Hartley fund business. Responsible for the revenue growth of relevant ancillary lines. Supports our stakeholders (Agents, Brokers, Clients, Consultants, and/or Taft-Hartley Fund Managers) and customers to assure Blue Cross maintains and grows its market position. This position may represent the department/division on corporate projects and receives assistance from other sales associates when needed. 

A Day in the Life:

• Relationship Management with Agency/Broker/Consultant/Client. Develop and maintain a positive working relationship with customers and stakeholders (Agents, Consultants, Brokers and/or Clients) to increase Blue Cross brand loyalty by proactively managing customers to provide timely identification and resolution of elevated issues by coordinating with all appropriate enterprise functional areas.
• Proactively develop renewal strategy for each Agency/Broker/Consultant/Client.
• Establish and own account plans; Develop and implement annual Activity roadmap and strategy by Agency/Broker/Consultant/Client; Establish Client/Agency/Broker presence and visit/interaction frequency per group size or book of business.
• Lead, implement and coordinate the annual contract renewal for assigned customers by collaborating with our stakeholders (Agents, Consultants, Brokers and/or Client) and customer to negotiate the financial terms of the contract renewal. This includes the negotiation of the rates, benefits, and risk arrangement to achieve Blue Cross business objectives.
• Ensure effective contract implementation and management by coordinating with others across Blue Cross.
• Achieve corporate retention and net growth targets for both medical and ancillary products.
• Support RFP/RFQ process for clients.
• Build Financial Acumen to develop sales strategy, and as needed, work with Network and Interplan team to sell business.
• Maintain Salesforce records as defined by division, department, or leader.
• Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting stakeholders (Agents, Consultants, Brokers and/or Taft-Hartley Fund Managers) and customer business needs.
• Present to Agents/Brokers/Consultants/Clients/Fund Managers, to motivate them to implement group employee engagement strategies.
• Serve as a Mentor for others as appropriate.
• Regularly and meaningfully interact in market as defined by division, department, or leader.

Nice to Have:

• Bachelor’s degree.
• Knowledge of Blue Cross and affiliates products.

Required Skills and Experiences:

• 3+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Possess or acquire MN Resident Producer License in the lines of Life & Health/ Accident
  within 60 days of employment. Maintain valid license in good standing.
• Excellent analytical, problem identification and resolution skills as these pertain to benefit plans.
• Financial capabilities including ability to read, understand, interpret, and present complex renewal and underwriting formulas.
• Knowledge of ancillary programs available in the industry and Blue Cross (life, ADandD, STD, LTD, CDHP products, Population Health and Care Management programs, Medicare D, Group Medicare, voluntary benefits, and disability management programs).
• Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability.
• Excellent written and verbal communication skills as well as the ability to pay close attention to detail.
• Ability to present to and speak in front of customers and members to educate, persuade, and sell complex products.
• Ability to achieve results in a highly complex environment with tight deadlines and multiple shifting priorities.
• Excellent interpersonal skills and the ability to contribute healthy and positive dynamics to the work team and the ability to train and mentor team members.
• Able to influence internal and external stakeholders to achieve desired outcomes.
• Demonstrated PC skills; including experience in Microsoft, Word, Excel, and PowerPoint.
• Travel as required.

Role Designation:

Hybrid Remote

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.

Make a difference

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.