Account Manager - Podiatry & Chiropractic

An exciting opportunity exists to join the ProAssurance family of companies! Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm—and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with in-office, hybrid, and remote job opportunities in much of the contiguous United States.This position supports the podiatry and chiropractic segment of our medical professional liability line of business, and can be hybrid or remote, depending upon the location of the selected candidate. Preference is for candidates to be based in the Central Time Zone.
The Account Manager I role is to serve as the internal agent for the company for the direct distribution channel for the Podiatry and Chiropractic book of business. This role manages a territory without multi-risk policies and with little to medium complexity. This position is the voice of the company with external customers and must have insight into the unique needs of the specialties they serve. The Account Manager I regularly collaborates with the various business functions that support customer retention such as business development, IT, marketing, claims, product, and underwriting. This position is responsible for developing and maintaining relationships with policyholders, identifying, and assessing their professional liability insurance needs, and recommending appropriate coverage options as well as recognizing the importance of exceptional customer service. 

What you'll do

50%  Manage an assigned territory with the following tasks

• Responsible for the retention of approximately 1200-1700 PICA and OUM policies annually
• Inform and educate customers regarding coverage needs to avoid gaps in coverage and provide quotes for alternative or additional coverages to policyholders based on practice criteria
• Conduct risk analysis and develop insurance solutions to mitigate client risks
• Possess the skills to retain customers from leaving for competitors and the ability to explain pricing strategy changes that continuously evolve due to our underwriting appetite
• Become a subject matter expert on regulations and challenges specific to their territory
• Initiate proactive communication with insureds, decision makers, office staff, and third parties as needed
• Contact policyholders for additional information required for underwriting decisions
• Advise customers regarding coverage needs to avoid gaps in coverage and provide quotes for alternative or additional coverages to policyholders based on practice criteria
• Responsible for understanding and complying with regulatory/DOI requirements of states in their territory
• Maintain a quality score of 90% or above
• Manage small group accounts of 3-25 risks

40% Customer Service, Account Management and Customer Retention

• Handle approximately 350-450 phone calls monthly (inbound and outbound) consisting of calls about coverage, pricing, and risk
• Sell the value of our company and products throughout the year to overcome competitor pricing and retain policyholders
• Meet established service standards to client needs, questions, or change requests
• Stay current on market trends including pricing, product, and distribution.
• Provide monthly written summary describing territory trends and department updates
• Work closely with underwriters to meet retention goals for assigned territory
• Escalate calls to the Senior Account Manager as required when warranted
• Back up other Account Managers and Account Coordinators as needed

10 % Secondary Duties and Responsibilities

• Provide feedback for ongoing project work as requested by management
• Assist in meeting Policy Service’s initiatives and goals
• Keep up to date with industry trends and changes in insurance
• Maintain knowledge of underwriting guidelines established by each state and line of business
• Participate in Innovation Challenges and Labs related to process improvement or customer experience
• Perform other duties as directed by management
• Live Treated Fairly every day

What we're looking for

• High school diploma is required. Bachelor’s Degree in a business-related field is preferred
• Minimum three years of experience in the insurance industry specifically in sales, sales support, account management, policy services, and/or customer service
• Property and Casualty license required
• Exceptional customer service and active listening skills
• Effective and professional communication skills
• Demonstrated strong interpersonal and relationship management skills
• Self-starter with the ability to work independently
• Proficient in Microsoft Office Suite products

#LI-Remote

We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) – an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one’s work style. 

The position you applied to requires completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range$21.89 - $36.12The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

Build your career with us and enjoy access to a best-in-class benefits program.