Account Manager – Photographer Products

The Account Manager will be responsible for onboarding photography companies to CubiCasa’s floor plan platform. This role requires a customer-focused professional

who can build strong relationships, provide exceptional support, and ensure a seamless

onboarding experience. The ideal candidate will have a blend of project management, technical

proficiency, and customer success expertise.

Currently, we are welcoming applications from candidates residing in the following states: Alabama, California, Florida, Illinois, Michigan, Minnesota, Mississippi, Nevada, North Carolina, and Washington.

What You Will Work On

• Guide photography companies through the onboarding process, ensuring they understand the platform’s features and benefits.
• Provide personalized training sessions (virtual or recorded) tailored to client needs.
• Collaborate with internal teams to ensure all onboarding milestones are met.
• Serve as the primary point of contact for assigned accounts, building strong and lasting relationships.
• Monitor account activity and proactively address challenges or concerns.
• Identify opportunities to upsell additional services or features.
• Onboard photography companies to CubiCasa's products and services
• Provide best practices and recommendations to maximize the value of the platform.
• Gather and analyze customer feedback to identify areas for improvement.




• Collaboration and Reporting:
• Work cross-functionally with Sales, Product, and Customer Support teams to ensure alignment on customer needs.
•  Report on account activity, onboarding progress, and customer satisfaction metrics.
• Address technical or operational issues that arise during onboarding, working with technical teams to resolve them promptly.
• Educate clients on troubleshooting steps to enhance their platform experience.

Who We Are Looking For

• 2+ years in account management, customer success, or related roles.
• Experience working with SaaS platforms or digital tools for small businesses is a plus.
• Experience in real estate photography, editing or listing media creation is necessary
• Strong interpersonal and communication skills, both written and verbal.
• Ability to manage multiple accounts and projects simultaneously.
• Proficient in CRM tools (e.g., HubSpot, Salesforce) and virtual meeting platforms.
• Technical aptitude to learn and explain software features and functionality
• A background or familiarity with the photography, real estate, or media industry is preferred.
• A customer-first mindset with a proactive approach to problem-solving.

What You Can Expect

• Competitive compensation and immediate contribution!
• Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents. 
• An innovative culture that understands the importance of quality of work over quantity.
• Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.
• Learning and development programs to help advance your career and personal growth.

What We Value

• Lead with Collaboration! – Great ideas come from open discussion and teamwork.
• Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans.
• Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners.
• Customers First, Always! – Listening, evolving, and delivering top-tier support.