OneRail is a technology company innovating solutions for multi-modal delivery. We have built an enterprise platform that connects shippers to an extensive courier ecosystem to automate, optimize and manage the entire delivery supply chain, from the demand signal to the proof of delivery. Our approach to product development is very collaborative. We seek high-performing candidates excited by the challenges of scaling a product and interested in joining a company ranked 48th in Inc. 5000's fastest-growing companies in 2022 and 23rd in Forbes' Best Startup Employers list in 2023.
As an Account Manager, LP Network Success, you’ll be responsible for building and maintaining relationships with our Logistics Partners. Conducting periodic reviews of their KPI’s, identifying areas where improvement is needed, identifying opportunities for growth, assisting with clearing invoice discrepancies, and reviewing claims. As well as identifying and vetting potential new partners, compiling onboarding documentation, and conducting LP/mobile app training.
This role reports to the Director of Logistics Partnerships and will work closely with the sales and operations teams to ensure that our fulfillment capabilities are aligned with expected delivery volume and contract requirements.
** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment **
Roles and Responsibilities:
- Integrations
- Role you play in integrations:
- Helping broader LP team understand what LPs need prioritization and why
- Ensure your LPs are being integrated in a timely fashion
- Finding the technical contact on the LP’s team to connect with our Integrations team
- Assist sourcing info from LP’s as needed
- Role you play in integrations:
- LP Performance
- Metrics
- Order Acceptance Rate – adjust rates, inactivate, escalate
- On time pickup percentage
- Completion Rate
- Delivery SLA met
- Margin
- Pricing
- Role in pricing: Identify opportunity areas where we could lower price, batch, or drive other efficiencies
- POD compliance
- Payment and Claims
- Cancelation
- Metrics
- LP Management
- Meetings
- Weekly meetings with top 5 LPs
- QBRs with top 5 LPs
- Expectation is for you to lead, create and present to your LPs weekly and QBRs
- Create action plan for LPs who are not in compliance
- Contract Management
- Work with Transportation team to negotiate pricing
- Meetings
- Onboarding LPs
- Determine fit for both OR and LP
- Ensure LP Platform can send every status we require
- Service Agreement
- W9, COI, ACH
- Prioritize/Schedule integration or conduct ORD training
Qualifications:
- 3 or more years of experience in creating, developing and maintaining partnerships
- Bachelor's degree, ideally in business or similar field preferred
- Experience with HubSpot or other CRM / Pipeline Management tool
- Working understanding of API and related technology knowledge
- Demonstrable ability to negotiate and close partnership contracts
- Excellent communication skills, both written and oral
- Strong relationship building skills with an entrepreneurial approach
What We Do
OneRail is an Orlando-based last mile delivery fulfillment solution providing shippers across all verticals with Amazon-level dependability and speed to keep their delivery promise. With a real-time connected network of 10 million drivers, OneRail finds the right vehicle for the right delivery so shippers gain low prices and greater capacity to rapidly scale their businesses. Across retail, CPG, distribution, construction, healthcare and more, OneRail offers an exceptional last mile delivery experience with an on-time delivery rate north of 98.6%, while keeping brands front and center.
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