Account Manager, Japan

Posted 3 Days Ago
Be an Early Applicant
Tokyo
Mid level
Marketing Tech • Software • Analytics
The Role
The Account Manager will manage client relationships, focusing on renewing and upselling subscription services. Responsibilities include client meetings, providing product knowledge, presenting services, and using Salesforce for managing accounts. The role requires travel across Japan and possibly overseas.
Summary Generated by Built In

株式会社Mintel Japan(ミンテルジャパン)は1972年に創立されたロンドンに本社を構える市場調査会社「Mintel Group」の日本法人です。世界の新商品をリアルタイムで検索できるデータベースや世界で今起こっているトレンドを紹介するレポートを始めとする汎用の情報サービスを国内で事業展開している日系・外資系企業に提供しております。新商品開発や競合他社の動向に関わる調査案件や専門的な分析、市場調査も請け負っており、お客様のビジネスの成長を支援しております。Mintel Japanは非常に風通しのよい会社で、ポジションの上下にかかわらず、また東京のオフィスだけでなく海外のオフィスともオープンに意見を交わすことが出来る会社です。

【職務内容】
新規営業が獲得した顧客の営業担当。年間サブスクサービスの更新・対応、及びカスタム調査案件対応


<通常業務>

クライアント会議

 サービス開始から約半年経った際に各クライアントと会議を設定し、使用状況や次年度の更新意思を確認

 不安や懸念事項を含めたヒアリングをし、更新に向けて要望に合う提案をする 

 その他カスタム調査案件の依頼のヒアリング

購読サービス内容の説明会実施

 クライアントが購読しているサービスの操作説明会を各企業・部署別に訪問又はWeb会議にて開催

クライアントからのデータ抽出依頼の対応

 購読しているサービス範囲内で、依頼を基にデータ抽出をして電話・メールで調査結果を報告


<その他業務 (年数回程度)>

プレゼンテーション開催

 既存顧客向けにアナリストがトレンドについてプレゼンするイベントを開催(現在はWeb配信)

 当日まで社内チームと協力しながら準備を進める

展示会開催とアテンド

 展示会にブースを出展する際は、ブースで訪問客対応とサービスの説明を行う

国内外出張(クライアント訪問、社内会議、プロジェクトのアテンド)

 場合によって年数回、クライアントの打ち合わせ・プロジェクト同行のため出張や社内の営業会議等で
 国内外の出張がある

【条件】

(必須) 営業経験 / ビジネスレベルの英語力 / 基本のPCスキル(Word / Excel / Power Point)

(歓迎) 消費財業界についての専門知識や業界経験 ※なくても問題ありません。


【求める人物像】

マルチタスクが得意な方 / 新しいことにチャレンジするのが好きな方


From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

In Asia Pacific, Mintel has been successfully delivering market intelligence and consumer insights for over 20 years. We are now looking for an ambitious person to join the Japan office as the next Account Manager following the success of our existing Japan business.

The Account Manager is responsible for renewing and upselling into an assigned portfolio of clients across Japan, for creating a strategy to upsell clients for both our syndicated and custom business solutions, and for delivering exceptional sales results against budget. Your selling style needs to be highly polished, professional and consultative.

You will be experienced in selling to substantial corporate businesses and in gaining credibility for excellence in your field. You will need to travel to clients throughout Japan and will be responsible for your own schedule.


What You Will Be Doing

Maintain and develop existing account relationships within an assigned portfolio using excellent communication skills, strong follow-up, and sharp attention to detail

  • Renew and upgrade the subscription services
  • Maintain product knowledge across all Mintel product lines and services
  • Become a product expert on Mintel’s services and deliver search/data-pull/Newsletter services to the client when needed
  • Deliver accurate forecasts to sales management
  • Effectively utilize Mintel's CRM system (Salesforce.com)
  • Negotiate and close contracts smoothly
  • Ability to present data, train, and communicate comfortably in front of large groups
  • Ability to travel in Japan and overseas if required


Who We Are Looking For

  • Bachelor's degree preferred
  • Business level of English
  • 3-5 years of proven sales experience at the executive level
  • Prefer someone with sales experience in professional service / FMCG / Trading Company / Ingredient
  • Consultative sales experience strongly preferred
  • Excellent written and verbal communication skills
  • Strong account management and business development background, with proven success in expanding client relationships and showing excellence in maximizing account potential
  • Highly polished, professional and consultative selling style
  • High skills in Excel and PowerPoint


What We Offer

  • Culture that supports true collaboration whilst embracing remote working.
  • Flexi-time working hours (start working between 8:00 am and 10:00am).
  • Blended (office/home) approach to work.
  • Approach to personal development where we encourage individuals to grow and share what they’ve learned.
  • Social events, both within the department and across the company.
  • Generous annual leave and wider circle employee benefits.
  • Additional one day off to celebrate your birthday.
  • Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
  • Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
  • Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
  • Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that is committed to the strength of an inclusive workplace.

#LI-DNP

Top Skills

Salesforce
The Company
HQ: London
1,419 Employees
On-site Workplace
Year Founded: 1972

What We Do

Market Intelligence is what sets us apart and what defines us as a brand – literally in fact: when the company was founded in 1972 it took its name from an amalgamation of the two words. We have been defining and refining the Market Intelligence Mix ever since, to offer our clients a unique perspective on the consumer landscape ahead and a clear roadmap with which to navigate it.

So what goes into the market intelligence mix?

MARKET RESEARCH is not the only thing we do, but it is right at the core of our business. The vast range of primary research we carry out and commission is the bedrock of our market intelligence, creating data series we can assess incrementally over the long term to track trends and forecast the future.

MARKET ANALYSIS is the second key element of the market intelligence mix. Our specialist team of market analysts scours the globe for trade, industry and government data, which our statisticians then integrate into meaningful sizing models and future value forecasts for thousands of sectors worldwide.

PRODUCT INTELLIGENCE adds micro-level relevance to the macro context of our market analysis, bringing our clients real-world examples of the launches and goods that are driving the numbers.

COMPETITIVE INTELLIGENCE is the fourth pillar of our work, keeping our clients abreast of their rivals’ strategies, communications and results, to give them the understanding they need to choose the right response to gain or maintain that crucial competitive edge.

The magic happens when we pull them all together. Trend analysts, category specialists, systems developers, dedicated account teams and client servicing staff work together to provide our clients with understanding as well as knowledge.

That’s our Market Intelligence. That’s how we help businesses grow. It’s why we’re the leaders in it.

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