Account Manager, Firstline Lock & Door

Job Title: Account Manager
Company: Firstline Lock & Door
Location: Hamilton, NJ

Job Summary

Firstline Lock & Door is seeking a dynamic and results-driven Account Manager to join our team. In this role, you will manage a portfolio of approximately 30 accounts, with 10 being high-touch, high-impact clients requiring dedicated attention and strategic engagement, while the remaining 20 are low-touch accounts needing ongoing support and relationship maintenance. You will serve as the primary point of contact for our clients, fostering strong relationships while ensuring the delivery of exceptional customer service. Your ability to multitask, prioritize, and drive revenue growth will be key to success in this role.

Key Responsibilities

• Client Relationship Management:
  

• Develop and maintain strong, long-lasting relationships by understanding client needs and objectives.

• Effectively manage 10 high-touch accounts with frequent communication and customized service.

• Provide ongoing support and relationship management for 20 low-touch accounts.

• Sales and Revenue Growth:
  

• Identify and pursue new business opportunities within existing accounts.

• Meet or exceed sales targets by upselling and cross-selling our lock and door solutions.

• Account Oversight:
  

• Ensure seamless onboarding, account maintenance, and issue resolution for all clients, including in emergency situations.

• Coordinate with internal teams (e.g.,operations, dispatch, and service) to fulfill client needs efficiently.

• Strategic Planning and Reporting:
  

• Develop tailored account strategies for high-touch clients while maintaining streamlined processes for low-touch accounts.

• Regularly analyze account performance and prepare detailed reports to inform strategy and forecast future needs.

• Contract Negotiation and Administration:
  

• Negotiate contracts, pricing, and service terms that are mutually beneficial.

• Ensure all agreements are documented and adhered to by both parties.

• Market and Product Expertise:
  

• Stay informed about industry trends, competitor activities, and advancements in lock and door technologies.

• Provide expert guidance on product selection and customization to meet client specifications.

Qualifications

• Education:
  

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.

• Experience:
  

• 5+ years of experience in account management, sales, or customer service, preferably within a manufacturing or B2B environment.

• Proven ability to manage a large portfolio of accounts, including high-touch clients requiring personalized service.

• Skills:
  

• Strong multitasking and organizational skills, with the ability to juggle high- and low-touch accounts effectively.

• Exceptional interpersonal and communication skills, both verbal and written.

• Strong negotiation and problem-solving abilities.

• Proficiency with CRM software and Microsoft Office Suite.

• Ability to analyze data and generate actionable insights.

• Industry Knowledge:
  

• Familiarity with the lock and door industry or related security products is a plus.

• Technical aptitude to understand and discuss product details with clients.

Preferred Attributes

• Self-motivated and goal-oriented with a proactive approach to managing client accounts.

• Detail-oriented and highly organized with excellent time management skills.

• Ability to work collaboratively in a fast-paced, team-oriented environment.

• Adaptability and willingness to learn in a dynamic industry.

What We Offer

• Competitive salary and performance-based incentives.

• Comprehensive benefits package including health, dental, and vision coverage.

• Opportunities for professional development and career advancement.