Account Manager - Personal Insurance

Our Nordic Accident & Health (A&H) team serves our clients with group and individual insurance solutions within Accident, Critical Illness, Business Travel, Expatriate Insurances and more. Based at our Finnish office in the heart of Helsinki, the Account Manager focuses on nurturing and building relationships with key existing and new clients, securing adequate and tailored coverage across our product suite.

This role is ideal for the candidate with a few years of experience within sales and/or account management maybe even in the financial industry. The ideal candidate has been working within the business-to-business segment however, the most important thing is your personality. Further, we expect you to have great structure, excellent communication and relationship-building skills, as well as a clear commercial mindset.

What’s in it for you?

At AIG, presence with our colleagues means a lot, and we believe that collaboration and knowledge sharing across the organisation is essential for a good working environment. At the same time, we want to ensure flexibility and a healthy work-life balance for our employees. Here’s what you can expect:

• Work alongside experienced and accomplished professionals in the A&H insurance market.

• Collaborate closely with both local and international stakeholders, shaping your career in a dynamic and supportive environment.

• A company sponsored lunch benefit

• Generous wellness and culture benefit that can be used for a variety of activities, such as: concerts, sports, gym, massages, movies, theatres etc.

• A competitive compensation package, including a bonus plan and a variety of additional well-being benefits, including an extensive occupational healthcare scheme with Aava.

• We also follow the collective bargaining agreement for the insurance sector giving you additional days off and other benefits.

Your impact and responsibilities

Success as an Account Manager requires a structured approach to account management, excellent communication skills and fluency in Finnish and English. Swedish is also a plus. You will collaborate with the broader Nordic team to deliver seamless customer experiences and maintain high levels of client satisfaction. Your responsibilities include:

• Act as the primary point of contact for key clients, managing relationships and ensuring client satisfaction.

• Take a proactive approach in identifying opportunities to grow existing relationships and develop solid growth plans.

• Meet with new prospects and partners, identify their needs, and incorporate these insights into your sales pitches.

• Focus on retaining clients and identifying opportunities for growth within existing accounts.

• Manage renewals and contract updates, ensuring seamless delivery of services.

• Take ownership of client challenges, resolving them in a timely and professional manner.

• Work closely with internal teams to meet client needs and ensure smooth account operations.

What you’ll need to succeed

We believe you have some experience from the insurance industry in an externally focused and sales-oriented role. You know what good customer and client experience looks like and you take ownership in meeting client needs. If you see yourself in the following, you may be the perfect match:

• Ability to recognize potential opportunities and needs in prospective partners. This includes crafting and delivering compelling sales pitches to present AIG’s products and business model.

• Proven ability to maintain and grow long-term client relationships.

• Regularly analyze and monitor financial performance of accounts. A strong understanding of budgets, forecasting, and profitability is essential to drive positive business outcomes.

• Drive to deliver measurable success and strives for continuous improvement. Whether it’s achieving revenue targets, growth targets, client satisfaction, or renewal rates.

• Strong focus on resolving client issues professionally and ensuring client satisfaction.

• Ability to optimize product offerings in partner sales channels, identifying opportunities for upsell and expanding product lines.

• Strong written and verbal communication skills. Fluent in Finnish, with Swedish as a plus, and strong English proficiency.

• Highly organized, with a strong attention to detail and ability to manage multiple accounts.

Meet the Nordic A&H Team

The Nordic Accident & Health team consists of 26 professionals spread across the Nordics, focusing on Group and Individual A&H. Our product suite includes Accident, Critical Illness, Hospital Cash (stand-alone or through payment/bill protection solutions), Business Travel, and Expatriate Insurances. We prioritize collaboration, strategic alignment, and shared success, and we work closely with other departments and lines of business across the company – particularly our partners in Affinity, Distribution, Underwriting Operations, and Claims.

How to apply

Send us your brief cover letter and/or CV, describing your motivation and fit for the role. We welcome applications in English, and encourage you to send it as soon as possible, as we will be reviewing candidates on an ongoing basis.

For inquiries, contact:

• Håkan Henriksson, Head of Digital & Direct Marketing, Nordics | [email protected]

• Tobias H. Larsen, HRBP & TA Manager, Nordics | [email protected]

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

UW - Underwriting

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