Account manager, End User

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Based in Antofagasta, Chile, you will develop sales strategies and building them to grow and promote the sales of Rockwell Automation solutions, products, and services. You will focus on existing customers within a defined sector, customer portfolio, or geographical area, following our sales strategy. This includes maintaining long-term business relationships and driving sustainable, profitable business growth, using all of Rockwell Automation's business units. You will engage with top mining industry customers, making a background in the mining sector.

Candidates should have a minimum of five years of experience with experience with business success. You will report to the Sales Manager on account progress and ensure collaboration, coordination, and communication with local distributor branches regarding sales strategy, account management, operational business plans, new customer development opportunities, and vertical industry knowledge.

Your Responsibilities:

• Grow customers within the designated account set.
• Guide others to ensure sales proposals and contracts comply with company standards while obtaining necessary approvals.
• Consult with internal functions on challenges such as pricing, product specifications, warranties, product adaptation, and solutions fit to provide the best business and technical solutions for customers.
• Collaborate with internal and external sales and support teams to enhance market reach, ensure sales coverage, and provide appropriate order fulfillment.
• Develop, use, and share concepts that showcase Rockwell Automation's capabilities.
• Build strong business relationships with accounts by understanding their organization, engaging with senior management, identifying key decision-makers, and analyzing their business strategy and direction.
• Focus on opportunities that support Rockwell Automation's market strategy.
• Understand business models and how they can be optimized, including interpreting financial statements.
• Oversee account coordination and implement strategic sales tools to drive opportunity pursuit using the "Win Strategy."
• Share and escalate information about potential new accounts with Sales Management for further analysis.
• Take initiative in response to changing organizational or market circumstances.
• Report competitive intelligence and market trends, including new competitive product developments, through required reporting formats.
• Maintain sales and customer relationship management tools (CRM, such as Dynamics) promptly.

The Essentials – You Will Have:

• Minimum of 5 years of experience in the mining industry with experience with business success.
• Background in sales strategy development and execution.
• Excellent communication skills, including written and presentation abilities.
• Demonstrated ability to build and maintain relationships with key decision-makers at senior levels.
• Experience in account management and business development.
• Strong problem-solving skills, with the ability to consult on business challenges and offer tailored solutions.
• Bachelor's degree in engineering or a related technical field is desirable.
• Experience with CRM tools such as Dynamics for sales tracking and customer management.
• Forecasting and planning abilities to drive effective decision-making.

The Preferred – You Might Also Have:

• Medium to high level of English proficiency, both oral and written.
• Knowledge of diverse communication platforms, including social media, corporate panels, and industry forums.
• Customer-centric approach with experience managing diverse and global stakeholders.
• Willingness to network and build partnerships, both internally and externally.
• Positive outlook and ability to take initiative in competitive sales environments.
• Must be based in or willing to relocate to Antofagasta, Chile, with a remote work setup in the region.
• Travel will be required across the region, including visits to customer and Rockwell Automation sites.
• A valid driver's license is required.
• Flexibility in working hours may be necessary to accommodate sales demands and customer engagements.

What We Offer:

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development

Modality: Remote

You will report to: SALES MANAGER, END USER

We believe that employee diversity is a key element of our common future. We provide opportunities for talent development and growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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