Account Manager - Croatia & The Balkans

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

 The Role

We are seeking an enthusiastic and results-driven Account Manager to join our Sales Team in our Berlin HQ. In this role, you will play a pivotal part in our growth by managing our top accounts in Croatia and the Balkans. Your focus will be on nurturing and growing relationships with them, ensuring their success, and maximizing their value from the relationship. You will be at the forefront of the travel experience industry, and support GetYourGuide’s growth in Croatia and the Balkans.

You will:

• Develop and maintain strong, long-lasting relationships, focusing on larger, more complex accounts.
• Identify and lead growth initiatives with your top accounts, from idea generation to implementation and project management to success tracking and reporting. Leverage internal cross-functional partners where appropriate.
• Independently resolve technical issues to maintain high performance.
• Pitch and win defined Opportunities such as bringing online new activities, increasing availability, and negotiating commission increases.
• Solve customer and supplier issues such as maintaining a low cancellation rate and troubleshooting connectivity problems.
• Review activity performance, provide regular reports and insights, and proactively share  opportunities for improvements to make your accounts successful.
• Represent GetYourGuide at relevant regional events and conferences and in the markets you manage.

Who you are:

• • English at a native level or full working proficiency, knowledge of Croatian would be an advantage
  • 3-6 years experience in Sales or Account Management, with a proven track record of handling large and complex accounts and exceeding targets
  • Travel tech or OTA industry experience is a plus
  • You thrive in meeting and exceeding your aggressive sales targets
  • Excellent relationship building, communication and problem solving skills
  • Excellent stakeholder management skills, influencing internal decision makers across all functions
  • Results-focused with key prioritization skills and a strategic mindset
  • Strong in data analysis and reporting
  • Passionate about traveling and getting out to your markets, visiting our local partners, and discovering new opportunities
  • Solid understanding of the SRS and Channel Manager landscape

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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