Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.
We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.
The Account Manager – Client Support role has a primary focus to drive outbound calling efforts to manage multiple lower-revenue accounts to establish point of contact, improve relationships and grow the accounts’ reliance and engagement with Verisign's products. You will team closely with marketing to support campaign enrollments, campaign engagement, and report back results. You will be part of the regional sales teams (Channel Management) and you will be the foundation on which we build sales success. They very often have the initial (and therefore most important) opportunity to make an impression on an account (new point of contact) so you will be responsible for ensuring a positive experience that will set the stage for future engagement. Driving excitement, creativity, and relationship building into every outgoing call is crucial.
A successful candidate will be a self-starter, with a high-energy, positive phone presence, and a track record of effective, credible lead follow-up and sales development at multiple levels within an organization.
This role requires native and secondary language to business level including English and one European language
- Perform outbound communication activities such as calling, emails, and following up on existing, open dialogues across Europe, Middle East & Africa (EMEA).
- Manage inbound enquiries via phone and e-mail as key point of contact for a list of named accounts. Successfully manage and overcome challenging topics.
- Research accounts to understand need, enable effective follow up, and generate engagement. Proactively look for opportunities to improve, optimize account management and other sales and marketing processes.
- Disseminate intelligence to the channel team, educating Account Manager as necessary about the account. Builds relationships and effectively communicates with Channel Team and cross-functional (internal) partner organizations to positively influence direction.
- Outreach to multiple accounts to explain marketing programs and support enrollment
- Support manager and Channel Team as business requires.
Education / Experience
- Bachelors Degree or equivalent work experience ( Business or Technical Degree)
- Two to three years Customer Support or Account Management experience
Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.
Additional Information:
Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations
Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.
What We Do
Verisign, a global provider of domain name registry services and internet infrastructure, enables internet navigation for many of the world’s most recognized domain names. Verisign enables the security, stability, and resiliency of key internet infrastructure and services, including providing root zone maintainer services, operating two of the 13 global internet root servers, and providing registration services and authoritative resolution for the .com and .net top-level domains, which support the majority of global e-commerce. To learn more about what it means to be Powered by Verisign, please visit Verisign.com.
