Account Manager, Buy-Side

The Company 

Capital Markets Gateway LLC (CMG) is a financial technology firm, uniquely focused on the equity capital markets (ECM), connecting investors and underwriters via a neutral platform. CMG delivers integrated ECM data and analytics, unrivaled transparency into deal flow, and workflow efficiencies for an otherwise fragmented and inefficient process. Providing a digital system of record for firm-wide deal activity, CMG helps clients make more timely, better-informed decisions. Launched in 2017 by a team of ECM practitioners, CMG has completed two successful fundraising rounds and is backed by a group of the world’s most prestigious financial institutions. The CMG platform is currently relied upon by nearly 150 buy-side firms representing $40 trillion in AUM and 20 global investment banks. For more information, please visit www.cmgx.io. 

The Role

CMG is seeking a Buy-Side Account Manager to join a rapidly growing commercial team. Account Managers are responsible for hitting quota by retaining and growing their book of buyside clients. 

The successful account manager develops close partnerships with all their clients and is an expert on the CMG platform with a unique focus on the equity capital markets. The account manager ensures successful platform adoption, constantly drives the value proposition of the service, proactively seeks growth opportunities, and strives to limit churn and maximize renewal uplifts. Account managers are expected to be an excellent collaborator partnering with Customer Success, Product Management, and Engineering functions. 

As a leading FinTech looking to deliver innovation to the equity capital markets, CMG is transforming one of the hottest areas of Wall Street. With customer satisfaction as the pinnacle of our core values, exceptional customer support and account management is paramount to the success of both our customers and CMG. 

Responsibilities

• Actively retain and grow a portfolio of assigned clients to meet and surpass quarterly and annual quotas
•  Drive customer engagement to establish champion users across a book of clients Identify customer expansion opportunities & churn risks 
• Meet with clients quarterly to define client expectations and ensure CMG is providing value to their ECM process 
• Develop in-depth understanding of the clients buying process and intimate knowledge of the key players involved and approval process 
• Record all calls, meetings, and emails in CMG’s CRM system  
• Accurately forecast upcoming renewals and growth opportunities monthly  
• Collaborate with CMG Customer Success team to provide top notch customer success 
• Ensure renewals come in on-time and consistently with growth 
• Provide product feedback, sentiment, and trends in the industry to internal teams 
• Partner with Marketing to develop and deliver collateral to support growth and adoption initiatives

You have

• At least 3+ years of prior account management and/or customer success experience, preferably within FinTech or SaaS 
• Experience with data analytics & collaboration tools including Excel, MixPanel, Slack, HubSpot, and business intelligence platforms 
• Highly proficient in communication and presentation skills with the ability to effectively adjust communication to the target audience (Head Trader, IT/Ops Leads, Sales Traders, etc.) 
• Capital Markets experience with Investment Bank and/or Investment Management a strong advantage 
• Previously managed the renewal process for assigned portfolio of accounts to hit quota 
• B.S. or B.A. in Business Management, Finance, Economics, or similar study 
• You have an entrepreneurial mindset and a ‘can-do’ attitude  

Our Values

• We innovate with purpose 
• We focus on outcomes vs. output 
• We believe diverse and inclusive teams fuel innovation 
• We are humble yet candid 
• We do right by the customer

What We Offer

• Comprehensive benefits program (Medical, Dental & Vision)  
• Equity  
• 401k company match  
• Flexible Spending & Health Savings Account 
• Unlimited PTO 
• Hybrid work environment 
• Education reimbursement 
• Continuous learning opportunities 
• Life insurance 
• Employee referral bonus 
• Parental leave 

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.  

At CMG, we embrace our ongoing commitment to build a culture reflecting the people, perspectives, and passions it represents. We will accept nothing less than equity, inclusion, and belonging for all. With the only constant in life being change, we will always listen, learn, and improve for the betterment of our teams, customers, and communities. CMG is proud to be an Equal Opportunity and Affirmative Action Employer.