Account Management Specialist

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Team who provide you the environment to grow and better career.

Get to Know the Role

• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will be responsible for existing relationships with merchants to increase growth for GrabFood.
• You will lead elements of business identification, partnerships, account management, and execution strategy.
• You will report into the Merchant Growth Lead and and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue.
• You will collaborate with merchants for merchant-funded promo programs, merchant commission schemes, new products/features, etc.
• You will identify bottlenecks and potential issues related to merchant operations and the content management process, and provide solutions to these issues.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will analyze data and develop plans to increase revenues/profitability for your portfolio, and make decisions that build strong operational performance for your accounts.
• You will build key accounts, measured by deliveries and GMV.
• You will work across departments to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
• You will deliver business improvement projects to create value for both merchants and GrabFood.
• You will improve operational excellence by working with the merchants and operations teams.

Qualifications

What Essential Skills You Will Need

• You hold a Bachelor's degree (or higher) in Business, Management, or a related field.
• You bring over 1 year of experience in sales, business development, partnerships, or a similar role, specifically for an account manager position.
• You have experience in the F&B industry.
• You have written and verbal communication skills in both English and Bahasa Malaysia.
• You excel in experience establishing communication and engagement with prospects, with the capability to offer comprehensive solutions for diverse customer needs.
• You can integrate business, strategy, finance, and legal concepts to manage complex, multi-faceted deals.
• You have the ability to collaborate with both internal and external teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique