Account Management Specialist, GrabMart

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Role

As an Account Management Specialist, you will report into the Manager of Retail and New Business with hybrid working in Malaysia. We are looking for a dynamic and experienced Account Manager to join our GrabMart team. This role essentially involves establishing and nurturing strong business relationships with our existing and prospective top merchants to spur growth in GrabMart.

Critical Tasks you will perform:

• Merchant Relationship Management: You will establish and manage robust business relationships with both existing and potential top merchants. Apply to understand the needs of our partners and provide solutions that lead to profitable business growth.
• Strategic Business Identification and Development: You will identify new business opportunities, devise and implement business development strategies that align with GrabMart's objectives. You will be expected to navigate the complexities of cross-functional teams and projects effectively.
• Negotiation and Partnership Management: You will lead all aspects of partner negotiations for account management. Execute key initiatives and ensure all contractual obligations are met to the highest standard.
• Delivery and Revenue Growth: You will drive growth in key accounts, targeting deliverables, Gross Merchandise Value (GMV), and revenue. Your success will be measured by your ability to increase these key performance metrics.
• Collaboration and Synergy: You will build deeper relationships with partners by collaborating in other areas such as GrabPay, GrabAds, and GrabExpress. You will be expected to identify synergetic opportunities which could benefit both Grab and our partners in the long run.

Qualifications

What Skills You Will Need

• You have a Bachelor's Degree in Business, Marketing, or a related field.
• We are looking for someone who has at least three (3) years of proven experience in a similar role in e-commerce or consumer tech.
• You have strong interpersonal skills with the ability to build rapport and manage partners.
• You have a passion for business growth and knowledge of the retail landscape.
• You have excellent negotiation and presentation skills.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.