Account Management Operations Senior Associate

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As an Account Management Operations Senior Associate, you will lead initiatives focused on enhancing the customer experience with deposits and withdrawals across all DraftKings products. Ensuring fast, seamless transactions is key to driving customer satisfaction and engagement. In this role, you will collaborate cross-functionally with teams in operations, analytics, and product to deliver an exceptional customer experience while optimizing business costs.
What you'll do as an Account Management Operations Senior Associate

• Monitor both internal metrics and external customer feedback to identify and address issues with deposits and withdrawals, ensuring seamless transaction experiences.
• Oversee payment processing cost assumptions and conduct monthly audits to evaluate payment processing expenses.
• Lead and support project management of cross-functional initiatives in the payments space.
• Gain a deep understanding of the customer journey related to deposits and withdrawals across our products, and maintain up-to-date documentation as the journey evolves.
• Develop business cases to secure necessary resources and drive key initiatives forward

What you'll bring

• Bachelor's degree required
• Strong problem-solving skills with a proactive approach to identifying and resolving challenges, and the ability to think strategically while managing multiple projects
• Expertise in data analysis using SQL/Snowflake, and experience with data management, table creation, and data visualization in Google Sheets or Microsoft Excel
• Excellent written and verbal communication skills, with the ability to translate complex data and insights into clear, actionable recommendations for senior leadership
• Prior experience in a technology company and industry knowledge is a plus

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 60,800.00 USD - 76,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.