Account Management Lead (Contract-Based)

Company Description

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the team

The Sales and Account Management team is responsible for overseeing, shaping and growing the business in Grab. We contribute towards Grab’s vision of being Southeast Asia’s super app by providing everyday services that matter most to consumers in Indonesia. We develop and execute business strategies that help us achieve our vision in serving our community. We make an impact by creating mutually beneficial collaborations with merchants to enhance their business offering and impact the lives of customers.

Our team is made up of a young/established/longstanding team. If you are looking for part of the team to drive growth for Grab, then you should join our team!

Get to know the role

We are looking for Account Management Lead to help Grab build strategic relationships with merchant partners and drive revenue. This role is also required to be a role-model to the team, and able to operate independently, get things done promptly, and achieve successful results. In return, you will get an opportunity to be part of the team to drive growth for Grab.

The Day-to-Day Activities

• Lead the conversion funnel and deliver the best in class. Also, responsible for managing the sales team on various features and might require to assist team during execution.
• Managing team performance: You will be most likely working with a team from a very early stage. It’s crucial to help build the team, tools and processes needed to serve, retain and grow our most important merchants
• Relationships building: continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Marketing campaign and promotions design: Craft a compelling campaign by leveraging co-marketing partnership with our partners to bring value to our customers, which also drive more values back to our partners
• Driving growth and Higher ROI: Ensure the partners are growing with you and the company. Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers.
• Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
• Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
• You will help create frameworks, processes and tools to help manage the team performance, in order for knowledge continuity to serve our merchants better

Qualifications

The Must-Haves

• You have Heart, Humility, Hunger, Honor
• You have a minimum 3-4 years of experience in account management, business development or sales operations.
• You have a good track record of driving revenue through partnerships
• You have experience in managing/ leading a team
• You are able to work well under pressure and in a dynamic environment
• You are able to articulate and write well in English
• You have a good grasp of the how the delivery space and food delivery business operates
• You have great negotiation skills to help you close and secure partnerships

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.