Account Management Associate, GrabMart

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabMart is a part of Grab's ecosystem that focuses on delivering groceries and everyday essentials right to your doorstep. The team is dedicated to providing a seamless shopping experience for users, ensuring that they can find many products from local stores and supermarkets.

Get to Know the Role

This role need you have experience digging into prospects' pain points and validating the issues they're facing with our partners. You'll onboard new merchants, ensuring they have a smooth experience, and helping them maximize their potential on the platform.

You will report to Team Lead, Account Management, GrabMart.

This role will be onsite and based in the Maple Tree office.

The Critical Tasks You Will Perform

• You will build business relationships with both existing and potential top merchants. Apply to understand the needs of our partners and provide solutions that lead to profitable business growth.
• You will identify new business opportunities, create business development strategies that align with GrabMart's goals.
• You will navigate the complexities of teams and projects.
• You will lead all aspects of partner negotiations for account management. Build main programs and ensure all contractual obligations are met to the highest standard.
• You will increase growth in main accounts, targeting deliverables, Gross Merchandise Value (GMV), and revenue. Your success will be measured by your ability to increase these main performance metrics.
• You will build deeper relationships with partners by collaborating in other areas such as GrabPay, GrabAds, and GrabExpress.
• You will identify synergetic opportunities which could benefit both Grab and our partners in the long run.

Qualifications

What Essential Skills You Will Need

• At least 3 years Account management experience
• Bachelor's degree in business or other related fields (Marketing, Business Administration, Economics)
• Experience establishing communication and engagement with prospects
• Negotiation experiences
• Data-driven (good at SQL, Power BI)
• Health & Beauty insights as advantage
• Good at English is an advantage

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.