Account Management, Associate (GrabAds)

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

GrabAds allows advertisers, agencies, and merchants to engage the Grab audience through online and offline advertising experiences. Through our unique ecosystem and transacting user base, our clients can reach their desired audiences at scale, while driving measurable outcomes.

We would like you to join us on our journey to create value for our users, drivers, merchants, and advertising partners, while continuing to make everyday lives better across Southeast Asia.

Get to Know the Role

As part of the GrabAds Thailand team, you will manage a portfolio of GrabAds campaigns, working with leading advertisers directly and through their media agencies. You will collaborate with your team and aim to meet quarterly performance targets.

You will work with the Ad Ops team to achieve campaign KPIs, recommend optimized campaign flows, and identify opportunities for upselling and cross-selling GrabAds solutions. Your goal is to grow your portfolio by building long-term client relationships and providing a positive customer experience. You will report to Manager, Account Management (GrabAds), on site working base in Bangkok office.

The Critical Tasks You Will Perform

• Manage a portfolio and revenue of accounts to hit the team sales target.
• Be the main contact for clients to provide professional consultation and to coordinate on day-today basis for campaign implementation
• Submit campaign bookings to the Ad Ops team to launch campaigns within the timeline.
• Track main campaign metrics and ensure campaign goals are met
• Collaborate with Ad Ops team to analyze campaign performance, provide recommendations to clients and secure campaigns renewal
• Prepare Monthly / Quarterly Business Review report for main accounts
• Work with the finance team to ensure we get all documents from clients for the billing process

Qualifications

What Essential Skills You Will Need

• 2-3 years of account management experience in the digital advertising industry or key account management in e-commerce or delivery platforms for well-known advertisers
• Proven track record in client relationship management and new business development.
• Experience establishing communication and engagement with prospects with ability to transmit across different level team members
• Deep-understanding about the digital media and know the latest digital advertising trends.
• Understanding of the ecosystem of programmatic advertising / Biddable and Search.
• Analytical for data-based decisions.
• Consultation to clients for the next move
• Proficiency in Google Workspace such as Google Sheet (THE MUST), Google Word and Google Slide
• Fluent in Thai and English skills

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.