Account Executive

Here’s why we need your help

The Account Executive (AE) role at Recovery.com is pivotal to our mission of connecting individuals with the right treatment centers to support their recovery journey. AEs are the frontline ambassadors of our brand, responsible for identifying new and nurturing existing client relationships and ensuring that our advertising partners achieve their business goals. 

Work Location

Hybrid or Remote

How you know you’re being successful

• You have high client retention and expansion
• You meet or exceed monthly and quarterly revenue targets
• You are constantly identifying and closing new centers to add to our site

We’ll expect you to do things like these

• Client Relationship Management:
  • Establish and maintain strong relationships with assigned treatment centers.
  • Act as the budgetary point of contact and trusted advisor for clients, addressing their needs and concerns around budget expansion and contraction promptly and effectively.
  • Participate in regular performance reviews to ensure client satisfaction and optimal budget allocation.
• Revenue Growth and Budget Management:
  • Develop and implement strategies to expand client budgets and increase revenue where appropriate.
  • Reach out to the customer to request a call or facilitate a budget expansion conversation at the next Performance Meeting, if applicable
• Client & Revenue Retention 
  • Achieve and maintain a high client retention rate and revenue retention rate. Expand accounts overall to result in over 100% net revenue retention.
  • Identify good-fit customers for Recovery.com that have high-growth potential (e.g. big facility that is well-regarded, located in an area with not many centers).
• Client Satisfaction:
  • Ensure a high level of client satisfaction as measured by consistent surveys and feedback.
  • Establish KPI's or Campaign Goals in Discovery. Target CPA in particular is important to know or establish. (A benchmark for the client if they don't know their target could be 15% of the cost of a 30-day stay.)
• Revenue and Budget Targets:
  • Meet or exceed monthly and quarterly revenue targets.
  • Successfully manage client budgets to ensure optimal ad spend and prevent over-delivery.

Required Qualifications

• 3 years experience in a similar role (sales or as a customer-facing representative)
• Industry experience, digital marketing sales, or SAaS preferred.
• Experience managing and maintaining client relationships

What we think will improve your chances of success

• Previous experience in a Customer Success, Sales or customer-facing role
• Experience or ability to learn and competently multitask on several platforms including our Customer Relationship Management CRM system.
• Any additional working or volunteer experiences or certifications in the Mental Health or Addiction Recovery sector
• Demonstrated time management skills
• Experience working with other Teams or Departments to achieve Business Development, Sales or Revenue Key Performance Indicators (KPIs) or other metrics
• Completed Bachelors or Associate degree preferred

Travel Expectations

20% - travel to conferences, client visits and company gatherings

Compensation

The base salary range for this position is $65,000-80,000, plus $40,000 commission (uncapped) and eligible benefits. Compensation may be adjusted based on tenure and experience.

Total Compensation: $105,000 - $120,00 OTE (base plus commission)

Equity Options

In addition to your cash compensation, you will receive options to buy stock in Recovery.com at a set strike price. These options will vest on a four-year schedule and present an exciting opportunity to benefit from the upside of our company’s growth. 

Quarterly Bonus

An additional 10% of base earnings is paid out quarterly when the company meets its revenue target. 

Dane County Housing Stipend

We strongly value in-person work and collaboration, so for full-time employees residing in Dane County, we offer a housing stipend of $689/month in addition to your salary ($8,268/yr; half of the Fair Market Value of a 2BR apartment in Madison according to rentdata.org).

Benefits and Perks

This role is eligible for the following benefits and perks:

• Medical, Dental, and Vision Insurance (100% of premiums paid for employees, 50% of premiums paid for dependents)
• Short- and long-term disability and basic life insurance
• 401K (100% company match up to 3% and 50% on the next 2%)
• Paid time off, paid holidays, and leaves of absence
• Education Assistance (for educational coursework directly related to your role)
• Flexible hybrid and work-from-home policy

About Recovery.com

Each year, 90% of people who need addiction treatment don’t receive it. One of the major reasons is the difficulty in finding a treatment provider, and as people increasingly turn to the internet over family, friends, or medical professionals to find care, Recovery.com is making a difference in thousands of people’s lives by providing a comprehensive, user-friendly resource for finding addiction and mental health treatment.

Launched in 2017, Recovery.com is a late-stage startup based in Madison, WI, on a mission to be the the most trusted online resource for connecting patients and mental health providers. We are rapidly growing and profitable, and looking to aggressively capture the market opportunity as we scale to $100M ARR over the next 4 years.

Our core values aren’t just words to us! They define who we are and how we work. People who are successful at Recovery.com:

• Regularly show compassion and empathy for customers, patients, and fellow colleagues
• Display vulnerability by demonstrating authenticity with themselves and encouraging it in others
• Strive for growth and humbly seek to improve in all aspects of work
• Demonstrate joy and a positive attitude in every interaction, from office conversations to solving difficult problems
• Exhibit accountability by not only fulfilling their own responsibilities, but helping others in their work as well
• Embrace creativity by testing the norms and being open to new ideas

Equal Opportunity Statement

Recovery.com is an equal opportunity employer committed to diversity and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, veteran status, gender identity, race, religious beliefs, disability, sexual orientation, age, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to applicants who may need them.