Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We’re looking for an exceptional Account Executive to take a key position in our growing enterprise sales team, focusing on driving new business. Our clients and internal teams will attest that this is an exciting time to work with Conviva. We are looking for a sales professional who will embody the passion, curiosity, and can-do attitude to help us continue to drive the business forward. This person should have a strong track record of exceeding revenue goals in a consultative sales role selling big data and application analytics. Our rockstar sellers are highly creative, organized, and self-motivated while motivating their internal teams to produce results. We’re a customer-first culture, so a proven record of relationship-building and value-creation is critical!
What Success Will Look Like:
- Be a part of a cutting-edge, technology-leading, fun, collaborative, and innovative team
- Do what you do best. Build and manage your book of business and build upon the relationships and skills you’ve developed throughout your career
- Become a trusted advisor to stakeholders; build, manage, and grow relationships across multiple departments at video streaming companies for continued value-creation and increased revenue
- Manage a complex sales process from initial conversation through negotiation and closure. Maximize results for the company and for your client
- Effectively manage the business as it relates to ongoing sales activity, including pipeline forecasting, organizational mapping, contracts, proposals, and legal
- Maintain a solid understanding of our technology landscape and architecture
Who You Are & What You've Done:
- 2-5 years of sales experience (Business Development or Inside Sales) in a B2B SaaS technology environment, selling big data, application analytics, and enterprise tech solutions with an emphasis on selling observability
- Experience driving new logos, upsells, and building deep relationships at the C-Suite across an enterprise organization
- Demonstrated ability to work cross-organizationally, aligning multiple stakeholders and internal teams
- Able to quickly grasp, comprehend, and articulate new technologies
- Excellent networking and relationship-building skills
- Expert negotiation skills, having managed complex deals where you have driven maximum value and ROI for your customers
- Exceptional analytical, verbal, and written communication skills
- Passion, curiosity, and high expectations for your performance and the value you bring to your clients
- This role requires three days of your choice in our Foster City, California office
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between.
Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before.
More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI.
In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
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