Account Executive - SMB

Join the team redefining how the world experiences design.
Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. This is a hybrid role in Austin, Texas and you must live within commuting distance to our office.
What you'd be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
Our team consists of experienced Account Executives who have a passion for building relationships with customers who love our product.
Our Account Executives work closely with our customers to understand their goals and provide tailored solutions to meet their needs. Whether it's creating eye-catching pitch decks for their sales teams, designing creative marketing materials at scale, or ensuring everyone is on-brand, our team has the expertise to help our customers in all departments succeed.
We're teaming up with colleagues across the board - from Product to Marketing - all supporting our sales team. As we branch out into new markets and develop fresh Enterprise solutions, we're crafting something truly unique. Together, we're redesigning work.
At the moment, this role is focused on:

• You'll conduct outbound sales activities to identify, prospect, and engage with SMB clients.
• You'll develop a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
• You'll proactively reach out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
• You'll build and maintain strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
• You'll collaborate closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
• You'll meet and exceed sales targets and performance metrics, including monthly quotas and conversion rates.
• You'll keep accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
• You'll stay informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

You're probably a match if

• You have a proven track record of success in outbound sales or account management roles, preferably in a B2B or SMB-focused environment.
• You have strong sales acumen with excellent negotiation, communication, and interpersonal skills.
• You have a results-oriented mindset with a passion for driving revenue growth and delivering exceptional customer experiences.
• You have the ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, target-driven environment.
• You have familiarity with CRM and outreach software (e.g., Salesforce, Outreach IO, Sales Navigator and Gong)
• You have prior experience in the tech industry, SaaS sales, or working with SMB clients is a plus.

About the team
Our Sales and Success team support Canva Enterprise, with the mission to empower every organisation to design. Canva Enterprise lets organisations consolidate design, content production, and collaboration tools under one secure and centralised account. From whiteboards to docs, to presentations and our AI platform magic Studio, our Sales team work with all departments empowering them to create and collaborate at scale.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually