As an Account Director, you expertly manage and grow client relationships. Clients describe you as an expert and trusted advisor—and you use engaging leadership to develop those senior level client relationships. Overall profitability of the business and client satisfaction is on your shoulders—but you have that covered. Most importantly, you’re a leader to internal, multidisciplinary teams who can motivate a team to deliver successful integrated, digital-first campaigns and programs.
You will:
- Provide strategic direction for clients while overseeing flawless execution of project work.
- Foster relationships with clients to ensure the effective delivery of projects.
- Lead internal teams and client teams.
- Manage financials for the client and lead internal financial reporting/forecasting.
- Develop and deliver organic growth within accounts.
- Deliver metrics on the quality of the relationship and the product provided to accounts.
- Ensure all Statements of Work are drafted, documented, accurate, and implemented.
- Foster relationships across the multi-disciplinary teams within the agency and across our agency partners.
- Mentor and coach team members while motivating and leading overall project teams.
- Define and implement best practices at the business unit level.
- Contribute to overall development of the Client Services department.
You have:
- 5-10 years of Account Management experience in agencies with a strong focus on digital/performance-based work.
- Exceptional written and verbal communication skills, often interacting with senior-level clients.
- Ability to multitask across multiple concurrent projects with a high volume of deliverables within each work stream.
- Entrepreneurial spirit, comfortable moving forward with limited information/direction
- Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM.
- A solid understanding of user-centric digital product design.
- Competency managing complex teams and matrixed client relations.
- Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
- Ability to react quickly, assess, and implement solutions.
- Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
- Proven leadership skills to motivate distributed teams, and ability to dive into solutioning where needed.
- Patience to work with others using tact and good judgement.
- Must be able to deal with others using tact and always exhibiting good judgment.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, sick/personal days
- Access to online services for families and new parents
- 13 Affinity Groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.
Salary Range
$130,000—$165,000 USD
Critical Mass is an equal opportunity employer.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Top Skills
What We Do
Critical Mass is a digital experience design agency with a relentless focus on the customer. Founded in Calgary in 1996, we have steadily expanded into a group of over 950 people working in 11 offices across North America, Europe, Asia, Latin America, and South America.
