Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job summary
Rad Science, a team under Real Chemistry, specializes in creating scientific visualization and innovative experiences. This unique team — inclusive of dozens of artists and PhDs/MDs specifically trained in turning complex scientific messages into simple, memorable illustrations, animations, apps, decks, and medical congress booth experiences.
We are seeking an Account Director to join our team with the goal of helping our clients strategize, manage and execute creative and compelling deliverables.
This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.
What you'll do:
I. New business
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Participates in new business opportunities (with other department leads)
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Spearheads the creation of proposals/SOWs in response to client inquiries for new business
II. Client services
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Effectively anticipates client needs; acts on solutions with proper planning, informing, and delegation. Examples may include but are not limited to:
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Develops/informs thorough agendas with account team that help all stakeholders achieve the goals of each meeting
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Alerts clients to watchouts in a supportive, informative manner
III. Financials
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Plans annual and quarterly financial forecasts for each account owned/managed with minimal direction from Supervisor.
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Translates client business plans into actionable proposals and financial goals for the agency organization
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Clearly organizes and distinguishes plan(s) by client, therapeutic area/brand, project/tactic, fee, and milestone. Examples may include but are not limited to:
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Develops 1H / 2H strategic business plans that can be verbally or formally approved by client with minimal direction from Supervisor.
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Works in proactive partnership with PM to define metrics that inform said plans
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Responds to changes in client budgets/scopes confidently––making concise, profitable proposals for retaining, pivoting, and/or releasing fee(s) back to client when applicable
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Provides information and/or updates to finance lead that might impact any revenue recognition during semi-monthly finance meetings
IV. Professional development & team mentorship
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Regularly evaluates team performance with minimal direction from Supervisor
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Effectively trains reports with proper onboarding to the business, helping them to acclimate through shadowing and applicable/tangible work experience
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Checks-in with reports to understand their personal career goals and identifies opportunities/access to help them achieve
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Notifies Supervisor when their report is making above-average progress and works through appropriate channels to recognize those contributions and accomplishments
V. Collaboration & teamwork
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Effectively collaborates with members across the entire team to succeed
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Navigates company protocols & procedures effectively
This position is a perfect fit for you if:
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Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
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You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
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You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
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You are highly organized self-starter able to work under fast paced and tight deadlines.
What you should have:
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A minimum of 6 years of experience in an account management/client facing role within an agency setting working with pharma and biotech clients.
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Experience cross collaborating with other teams (i.e production, scientific strategy, and project managers) to execute deliverables for clients.
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Strong organizational, written, and verbal skills.
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Proven experience with Microsoft Office to produce client materials.
Pay Range: $115,000 - $135,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: www.realchemistrybenefits.com
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
Top Skills
What We Do
Real Chemistry is a global health innovation company with offices across the United States and Europe. We believe that the way to real, transformative change is through the uncommon combination of disciplines, technologies, and our greatest asset – our people. We are currently looking to add to our alchemic mix of more than 1,800 talented professionals.
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