Account Director

Who we are

Hi, I’m Mel, Head of Account Management at Mention Me and I’m hiring! Before I tell you more about the role, here's a little bit about Mention Me and what we do.

Becoming a Mentioneer means you’ll be joining our Customer Advocacy Intelligence® movement, which is changing the world of marketing.

Our data-driven Advocacy Intelligence Platform equips brands to drive growth through their fans by encouraging and rewarding personal recommendations.

There’s a good chance you’ve already come across us while online shopping from Puma, Michael Kors, ASOS, Ray Ban, or any other of the 500+ brands we work with.

We’ve delivered more than 5.5m referrals totalling over $2bn in revenue for our clients.

Now, our mission to make all brands think advocacy-first is stepping up a gear, and you might be just who we need to help us.

The Role

The Account Director will play a critical role in driving revenue growth by managing and expanding our enterprise-level clients. This position is key to building long-lasting relationships with senior stakeholders, understanding clients’ business objectives, and proactively driving value to ensure our clients achieve their goals. You will work hand-in-hand with the Customer Success team to deliver exceptional service, maximise customer retention, and identify opportunities for growth.

This is a high-impact, client-facing role that requires a strategic mindset, strong communication skills, and the ability to navigate complex business challenges. You’ll be expected to act as a trusted advisor to our largest clients, driving their success and ensuring they unlock the full potential of Mention Me’s platform.

What you’ll do:

• Client Relationship Management:
  Build and maintain strong, long-term relationships with senior stakeholders at enterprise-level clients. Act as a trusted advisor and strategic partner, ensuring that clients receive maximum value from Mention Me's platform.
• Strategic Account Planning:
  Collaborate with clients to understand their business objectives, challenges, and key priorities. Develop and execute tailored strategies to ensure clients meet and exceed their goals using Mention Me’s solutions.
• Proactive Account Growth:
  Identify opportunities for upselling and cross-selling that will enhance client success and deliver measurable business outcomes. Drive and close high-value opportunities, consistently meeting or exceeding revenue targets
• Collaboration with Customer Success:
  Partner closely with the Customer Success team to ensure timely and effective onboarding, training, and ongoing support. Help clients solve challenges, troubleshoot issues, and navigate the platform to maximise their results.
• Client Retention and Risk Management:
  Proactively monitor account health and identify potential risks to retention or satisfaction. Take ownership of mitigating churn and ensuring clients renew and expand their contracts.
• Performance Analysis and Reporting:
  Provide regular performance updates to clients, analysing key metrics and business results. Use data-driven insights to inform conversations and demonstrate the value Mention Me is delivering to clients.
• Cross-functional Collaboration:
  Work closely with Sales, Product, and Marketing teams to ensure a seamless and cohesive client experience. Share client feedback and insights to inform product improvements and ensure alignment across teams.

We'd really like to hear from you, if you have...

• 7 years experience in Account Management or similar client facing role, with at least 2 years managing enterprise-level clients, ideally in a SaaS or MarTech environment.
• Experience working with C-level and senior executives is highly desirable
• Strong understanding of strategic account management and customer success best practices
• Excellent communication and interpersonal skills, with the ability to build rapport and influence key stakeholders
• Ability to develop strategic plans and execute them to drive client success and revenue growth
• A proven track record of hitting and exceeding targets 
• Highly proactive and self-motivated

What you’ll get:

Here are some of our favourite perks and benefits, but we have so many more!

🏡 Remote and Hybrid working. 

​​🏥 Private medical insurance with Vitality, including: mental wellbeing support, a range of lifestyle benefits and great incentives

👩🏾‍⚕️ Major dental, vision, and life insurance policies.

📚 An annual learning and development budget

🤲🏾 2 Celebration Days: additional time off for you to celebrate religious days, cultural events, birthdays, anniversaries, or any other significant day that’s important to you

👨‍👩‍👧 Enhanced parental leave

🌴 25 days holiday plus public holidays, alongside additional days for being a Mentioneer

🏆 Monthly prizes for being amazing! Values Awards and Customer Love awards, and Founders’ Award for Awesomeness. Win up to £500 cash, vouchers, meals out and trips away.

🤩 Regular social events, from chocolate-tasting and pottery-making to poker nights and picnics

💻 All the up-to-date tech you’ll need (we love Macs)

🫶🏼 Short and long-term disability support

Diversity, equity and inclusion

We celebrate every Mentioneer, exactly as they are. We don’t shy away from breaking down systemic discrimination in society, or from difficult conversations and decisions. We’re committed to being a force for change. You can read more about how we’re doing this and always learning, by looking at our blogs here.

The same goes for our recruitment. We welcome every application, regardless of race, religion or belief, ethnic origin, physical ability, family structure, socioeconomic status, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity. If you’d like to find out more about diversity and inclusion at Mention Me, get in touch.

#li-hybrid