Account Coordinator - Ceremony of Roses

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As an Account Coordinator you will be responsible for leading and managing a select number of accounts, as well as supporting the senior accounts team with our high-profile clients.  Though the role’s responsibilities are wide ranging and ever changing, this predominantly includes executing strategic initiatives, including the coordination of design, production, sale, and fulfilment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups, and ecommerce opportunities

What you'll do:

• Collaborate with senior management to contribute to forecasting accuracy, strategic planning, and implementation initiatives, with a focus on effectively managing expectations and achieving predefined Key Performance Indicators (KPIs) related to revenue growth and operational excellence.
• Assume ownership alongside internal teams to ensure timely execution of timelines for product development, production, delivery, and fulfillment, aiming to meet or exceed performance benchmarks related to project milestones and customer satisfaction metrics.
• Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.
• Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support.
• Provide timely responses to internal team members & client inquiries within a 24-hour window via email, teams, or text, ensuring prompt and effective communication.

Who you are:

• Is a self-starter with the ability to work both independently and as part of a team.
• Organization and ability to maintain a calendar.
• Comfortable meeting deadlines and managing expectations.
• Experience in an apparel production environment, including an ability to effectively communicate with factories and manage production processes.
• First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff.
• Familiarity with D2C strategies, including a basic understanding of Shopify platform.
• Strong experience with Microsoft Office Suite, Creative Suite, Asana, Outlook & TEAMS

What we give you:

You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  

A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 

An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 

Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 

Investment in your professional growth and development enabling you to thrive in our vibrant community.  

The space to accelerate progress, positively disrupt, and create what happens next  

Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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