Account Associate (Hybrid)

Job Classification:

Sales - SalesPrudential aspires to make lives better by solving the financial challenges of our changing world! At Prudential, our Account Associates assist distribution partners (Brokerage General Agency Staff, Financial Advisors, etc.) and internal sales teams with service-related requests for new business life insurance applications, demonstrating ownership, urgency, and responsiveness in each interaction. Beyond training and job proficiency, there are ongoing opportunities to enhance personal and professional skills through collaboration with peers and leadership on process improvements, training innovation, and department projects.
This position is a hybrid role, and candidates must be located within commuting distance to our Minneapolis, MN office. Account Associates will train and perform job responsibilities in a work arrangement that includes days in the office and days working from home each week. Prudential provides parking in the ramp attached to the office at no cost.
Responsibilities:

• Communicate with internal and external stakeholders in a team environment

• Manage new business cases through the new business process to ensure successful placement of the business

• Anticipate distribution partner needs and provide creative alternatives for service requests, seeing issues through to resolution

• Learn new software and applications used in the life insurance new business process

• Participate in ongoing training to stay abreast of process and system updates

• Share process improvement ideas, contributing to a culture of continuous improvement and customer obsession

What you can expect:

• Build a career with a great company with exposure to multiple parts of the business.

• Fast paced, dynamic environment.

• Contribute to closing the $12 Trillion life insurance coverage gap.

• Work in a collaborative environment assisting distribution partners over the phone, online, and through email to move life insurance applications through the new business process.

​If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 500 that will enhance your career.

Qualifications:

• 2-4 years previous customer service experience

• Life insurance new business case management experience preferred, but not required

• Strong interpersonal, time management and organization skills

• Excellent oral and written communication skills

• Ability to excel independently and in a team environment

Job offer is contingent upon successful completion of pre-hire requirements
Additional Requirements:

This position will include working both in the office and at home each week.

New hires must be able to provide the following:

• Subscribe to internet service provider plan with at least 25 Mbps download speeds. Troubleshoot issues or outages with home internet service provider.

• Must have the capability to handle calls with a mobile phone (would need to have unlimited data and minutes) or a landline. Personal phone number information will not be viewable to customers.

• Quiet area at home with hard-wired access to internet, minimal distractions, and free of noise

• Reliability and dependability throughout our extensive training program is required.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave

• Retirement plans:

• 401(k) plan with company match (up to 4%)

• Company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.

• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

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Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $46,200.00 to $68,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.