Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
2025 Summer Intern - Global Customer Support
We advance science so that we all have more time with the people we love.
Department Summary
The Global Customer Support (GCS) organization's goal is to provide the field teams with tools, procedures, and training to allow them to support customer sites effectively and efficiently. GCS provides second-level support when field issues cannot be resolved and represents the voice of the field to our development stakeholders.
This internship position is located in Tucson, Arizona, on-site.
The Opportunity
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The GCS summer intern will collaborate with team members to create support strategies and materials for the Roche Diagnostic portfolio’s new and existing products.
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This role will provide an opportunity to collaborate with development, operations, and global affiliates to create new content.
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Create service documentation for on-market products or products in development.
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Create training content for on-market products or products in development.
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Assist team in troubleshooting customer issues.
Program Highlights
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Intensive 12-weeks, full time (40 hours per week) paid internship.
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Program start dates are in May/June (Summer).
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A stipend, based on location, will be provided to help alleviate costs associated with the internship.
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Ownership of challenging and impactful business-critical projects.
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Work with some of the most talented people in the biotechnology industry.
Who You Are
Required Education. You meet one of the following criteria:
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Must be pursuing a Bachelor's Degree (enrolled student).
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Must have attained a Bachelor's Degree (not currently enrolled in a graduate program).
Required Majors: Computer Science.
Required Skills:
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Excellent written and verbal communication skills.
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Comfortable working in a lab environment.
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Ability to work independently and collaborate in group projects.
Preferred Knowledge, Skills, and Qualifications
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Excellent communication, collaboration, and interpersonal skills.
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Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.
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Creative skills that could include experience in the creation of videos and training curriculum.
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Willingness to present findings to groups of various sizes.
Relocation benefits are not available for this job posting.
The expected salary range for this position based on the primary location of Arizona is $22-$28 an hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position also qualifies for paid holiday time off benefits.
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Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group, innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. Our integrated staining, workflow management and digital pathology solutions optimize laboratory efficiency to reduce errors and support diagnosis for pathology professionals. Together with Roche, Ventana is driving personalized healthcare through accelerated drug discovery and companion diagnostics.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
