2025-04 | Business Support Specialist

Company: VAA Philippines

Our team is hiring for: BUSINESS SUPPORT SPECIALIST
Work Remotely?: Yes
Work Hours and Schedule: Full time
Work Duration: Depends on your performance, preferably long term
Must be residing within the Philippines?: Yes
Must have a backup device (Desktop/Laptop)?: Yes

We are seeking a highly organized and proactive Business Support Specialist with a strong focus on systems and business processes. This role will be responsible for supporting the effective operation of business systems and optimizing business workflows. The ideal candidate will have a keen eye for detail, a solid understanding of business process management, and a passion for leveraging technology to improve operational efficiency.

Key Responsibilities:

1. Business Process Optimization:
   • Analyze existing business processes and identify opportunities for improvement or automation.
   • Collaborate with cross-functional teams to design and implement streamlined processes.
   • Develop and document standard operating procedures (SOPs) for internal business processes.
   • Track performance metrics and identify areas for continuous process improvement.
2. Systems Support and Administration:
   • Provide day-to-day support for business systems, including troubleshooting and resolving system-related issues.
   • Ensure proper integration between different business systems and tools to improve workflow efficiency.
   • Act as the primary point of contact for internal users of business systems, offering technical support and training.
   • Assist in the evaluation, selection, and implementation of new business software or tools.
3. Data Management and Reporting:
   • Assist in the management and maintenance of business data across systems to ensure consistency and accuracy.
   • Generate reports to monitor system performance, process efficiency, and identify key business insights.
   • Assist teams in the creation of custom reports and dashboards to track business KPIs.
4. Collaboration and Stakeholder Engagement:
   • Provide feedback and suggestions for system enhancements based on user experiences and operational challenges.
   • Support the creation and maintenance of system documentation, including user manuals, process flows, and training materials.
5. Training and Support:
   • Conduct training sessions for team members on new processes, systems updates, and best practices.
   • Provide ongoing user support for business systems and workflows, ensuring teams are equipped to work efficiently.
6. Project Support:
   • Assist in managing and coordinating projects related to process improvement or system upgrades.
   • Track project milestones and provide regular updates to stakeholders on project progress.
   • Ensure that all process improvements or system updates are executed in line with company goals and timelines.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Systems, or a related field. Relevant certifications (e.g., Six Sigma, Lean, Business Process Management) are a plus.
• Experience:
  • 2+ years of experience in business process management, system administration, or business support roles.
  • Experience with business process modeling, workflow automation, and systems integration is highly preferred.
• Skills & Abilities:
  • Strong understanding of business systems (ERP, CRM, or other enterprise software) and how they relate to business processes.
  • Excellent analytical and problem-solving skills with a focus on process optimization.
  • Proficiency with Microsoft Office Suite and project management tools (e.g., Asana, Jira, Trello).
  • Familiarity with data analysis tools (e.g., Excel, Power BI, Tableau) is a plus.
  • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

Personal Attributes:

• Detail-Oriented: You thrive on ensuring accuracy and precision in all your work, whether it's managing systems or optimizing processes.
• Problem-Solver: You enjoy identifying inefficiencies and proposing practical, actionable solutions.
• Team-Oriented: You can work collaboratively across teams and departments, contributing to both individual and collective goals.
• Adaptable: You are comfortable working in a dynamic environment and can adapt to changing priorities or new systems.

Continuous Learner: You're always seeking to improve your skills, whether by learning about new tools or staying up to date with the latest trends in business process optimization.

SYSTEM REQUIREMENTS (MAIN DEVICE):

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

SYSTEM REQUIREMENTS (BACKUP DEVICE):

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS