Xola
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As a Senior QA Engineer at Xola, you will create and manage manual and automated tests, collaborate closely with development and infrastructure teams, and promote best engineering practices. You'll work on enhancing test automation frameworks and contribute to the continuous delivery pipeline while engaging in constructive feedback with peers to enhance product quality.
The Technical Support Specialist will serve as the main support liaison for clients via phone, chat, and email, ensuring efficient and quality support. Responsibilities include responding to client requests, escalating issues when necessary, implementing new processes for customer satisfaction, and maintaining consistent team communication and culture.