Search the 22 jobs at Wave Mobile Money

As Support Group Lead, you will manage a team of customer support representatives, set goals, monitor performance, and ensure excellent service. You will handle escalations, implement support processes, assess support statistics, and conduct evaluations and one-on-ones with your team members.

As a Customer Support Representative, you will serve as the main contact for customers, ensuring they receive excellent service. Responsibilities include addressing inquiries and complaints, maintaining knowledge of Wave's products, and collaborating with other departments to meet customer needs. You'll actively listen to customers, participate in team meetings, and contribute to improvement initiatives.

As a Lead People Partner for Field Operations, you will design and implement people strategies in collaboration with operational leaders, focusing on organizational alignment, team development, and promoting company culture across various African countries. You will leverage people analytics to anticipate workforce needs and support talent growth within field operations.

As an Engineering Manager for the Prod Finance and Compliance Team, you will lead a group of engineers to build and maintain compliance systems. Your responsibilities include collaborating with product managers, mentoring teammates, and ensuring alignment of technical approaches with business needs in a mission-driven company focused on making Africa cashless.

The Senior Product Engineer at Wave will focus on building and enhancing payment solutions for users. Responsibilities include collaborating with managers to understand user needs, leading project lifecycles, and assisting with customer support. The role involves improving features for cross-border access, payment integration for businesses, and utility bill payments.

The Senior Android Engineer will lead the development and enhancement of Wave's Android applications, focusing on user payment solutions and financial access. Responsibilities include project ownership from conception to execution, collaboration with product and engineering teams, and support for customer service issue resolution.

As a Product Manager for Risk, you will lead a team focusing on reducing the risk profile through anti-fraud measures and user verification strategies. Responsibilities include owning key metrics, product roadmaps, developing security features, performing analyses on scams, and conducting user research and A/B tests.

The Accounting Assistant will perform daily accounting tasks, assist the Financial Controller with local financial statement preparation, reconcile invoices, maintain financial records, prepare bank deposits, issue invoices, and participate in audits and reconciliations.

As a Senior Data Analyst at Wave, you will analyze user and merchant behavior, assess the impacts of product features and partnerships, and derive insights to enhance growth. Collaborating with product and operations teams, you will design and implement experiments, manage the analytics process, and help improve data infrastructure.

As a Senior Recruiter at Wave, you will manage full-cycle recruitment processes, source candidates, partner with hiring managers to meet hiring objectives, and analyze recruitment metrics. You will also mentor junior team members and develop inclusive recruitment strategies.

As the Risk Lead, you'll develop and implement risk management frameworks, conduct risk assessments, monitor compliance, and support internal audits in the Gambia. You'll collaborate across functions to integrate controls and ensure alignment with business objectives while preparing reports for leadership.

As a Resource Planning Manager at Wave, you will oversee headcount forecasting, scheduling, and analytics for a multi-site customer support team. You'll ensure efficient resource management while maintaining high service standards, work with cross-functional teams, and support financial planning efforts. The role emphasizes data-driven decision-making and enhancing operational performance.

As a Lead People Partner at Wave, you will collaborate with Engineering and Product leaders to implement people strategies, build relationships, and support team development while ensuring alignment with organizational goals during rapid growth.

As a Customer Support Representative at Wave, you'll be responsible for handling customer inquiries via incoming and outgoing calls, conducting satisfaction surveys, reporting issues, and coordinating with other departments. Your goal is to ensure a world-class customer experience and assist users with their financial service needs.

As a Senior Global Payroll Specialist, you will ensure the accurate and compliant delivery of payroll across multiple countries, managing relationships with local payroll providers. Your role includes handling payroll inquiries, improvements in payroll systems, and supporting audits, while collaborating with HR, Finance, and Legal teams to establish a seamless payroll experience.

As a Site Reliability Engineer at Wave, you will enhance system observability, optimize backend performance, automate operations, ensure reliability across services, and securely manage financial data. Your role involves continuous collaboration and incident management to support rapid growth for millions of users.

The Office Management Lead will oversee daily operations at Wave's office in Senegal, manage administrative tasks, vendor relations, and support the team. Responsibilities include coordinating office operations, supervising staff, managing the office budget, and ensuring compliance with health and safety regulations.

As a Risk Lead at Wave, you will oversee the risk management system, conduct risk assessments on products, and implement policies to safeguard against fraud. You will analyze risks, monitor internal reporting mechanisms, and provide strategic advice on risk management practices.

As a Payroll Manager, you will oversee payroll and benefits processes in a dynamic environment, ensuring accurate payments and compliance, resolving discrepancies, managing benefits administration, and analyzing payroll data. You will play a key role in the company's expansion and improve HR processes to support a world-class organization.

As an Engineering Manager, Reliability at Wave, you will lead infrastructure teams to ensure scalable and reliable backend systems. Responsibilities include mentoring teammates, designing operational processes, collaborating with product teams for reliability improvements, and attracting exceptional engineering talent.