The Associate Customer Success Manager is responsible for managing customer inquiries, providing support for email programs, and fostering relationships with customers to ensure product adoption and retention. Daily tasks include addressing customer requests, conducting check-ins, and collaborating with internal teams to enhance customer outcomes and engagement with Validity's tools.

The Product Data Scientist will develop and implement advanced models to enhance email campaign deliverability and boost ROI. Responsibilities include building analysis pipelines, collaborating with cross-functional teams, conducting data exploration, developing and deploying models, and ensuring regulatory compliance. The role involves designing scalable solutions and contributing to product roadmaps through data-driven insights.

As a Technical Support Representative Tier II, you'll provide advanced troubleshooting for customer inquiries, utilizing your knowledge of Salesforce and API technologies. Responsibilities include reproducing issues, training Tier I staff, and escalating critical problems, all while maintaining high customer satisfaction.

The Contracts Analyst will manage the contracts lifecycle, conduct reviews of customer and vendor contracts, and negotiate terms while supporting various internal teams. Responsibilities include drafting agreements, ensuring compliance with contract policies, maintaining accurate legal databases, and providing contract-related guidance across the organization.