The Technical Support Engineer provides technical support and assistance to customers, resolves incidents, and manages support cases while maintaining customer relationships.

The Account Executive drives sales in a defined territory, identifies new business opportunities, manages leads, and develops strategies to achieve revenue targets while building customer relationships.

The Technical Support Engineer provides customer support, handles technical inquiries, resolves software issues, and manages support cases efficiently. Responsibilities include troubleshooting, recommending system modifications, and collaborating with global teams.

The Account Manager is responsible for managing customer accounts, improving profitability, increasing customer loyalty, driving value expansion, and delivering product presentations in a laboratory software context.

The Account Manager is the primary contact for customers, focusing on profitability, customer loyalty, and retention while identifying new business opportunities and managing sales funnels.