Sparrow
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As a Leave Specialist, you'll manage employees' leave of absence processes from start to finish. Responsibilities include providing personalized support, ensuring accurate payroll processing, and collaborating with various stakeholders to enhance the leave experience. You'll also collect feedback for product improvement and actively participate in team meetings to foster a proactive work environment.
The Account Executive serves as a trusted advisor to HR professionals, driving revenue through innovative leave management solutions. They will master presentations, provide customer feedback, and leverage sales technologies to enhance the buying cycle while closing business consistently.
The Sales Development Representative will partner with Sales and Marketing to create a quality pipeline through inbound and outbound efforts, work with Account Executives for meeting handoffs, research ideal customer profiles for outreach, and leverage sales tools to optimize messaging and conversion rates.
The Customer Experience Manager will lead and develop a team of Leave Specialists, ensuring customer satisfaction while driving performance metrics and KPIs. Responsibilities include managing team development, building relationships with HR partners, and collaborating to improve the leave management product based on customer feedback.
As a Leave Administrator, you will manage the paperwork for employee benefits claims, ensure timely submission of claims, and improve processes in collaboration with the customer-facing team while excelling in a remote environment.