Search the 29 jobs at SHOPLINE

The Customer Success Consultant role focuses on enhancing customer retention through consultations, order processing, and upselling. Responsibilities include managing customer inquiries, promoting new products, tracking performance metrics, and collecting customer feedback. A strong grasp of e-commerce operations and marketing skills is essential for this position.

The internship involves handling customer inquiries in real time, documenting issues, conducting follow-up calls, and analyzing data to provide optimal solutions. Interns will gain a deep understanding of the SHOPLINE system to assess customer needs and offer comprehensive support.

Responsible for crafting user-friendly instructions and materials in Mandarin and Japanese for SHOPLINE products. Collaborate with teams to create engaging and accessible content. Bachelor's degree in marketing or communications required.

Develop and maintain high-quality, scalable applications for an e-commerce platform in Asia. Explore and implement innovative development strategies for web and mobile platforms. Take ownership of tasks and contribute to product design and direction. Experience with object-oriented programming and agile development methodologies is a plus.

Building and executing account level strategies to drive GMV growth for key accounts, monitoring and optimizing daily sales, planning and delivering revenue growth, reviewing performance vs. plan, and working with cross-functional teams to address merchant concerns.

Responsible for developing, managing, and maintaining system programs and product operations. Collaborate with cross-functional teams on various product requirements. Plan and execute client product needs and analyze product effectiveness. Troubleshoot and resolve reported issues. Opportunity to work on challenging online projects.

Design mockups and prototypes for product features based on UX methods. Build and follow design systems in product designing with other designers. Use data-informed decisions in design and conduct user research. Work closely with product manager and business team to provide intuitive solutions for merchants and customers. Solve complex design problems for global markets.

The job involves ensuring excellent customer experience by resolving issues promptly via online communication and calls, understanding customer needs in conjunction with the SHOPLINE system, optimizing customer service processes, and enhancing customer satisfaction while minimizing complaints.

Assist in completing product UI/UX design tasks, including user interface, operation flow, interaction design, data visualization, and component library building. Learn and enhance practical skills and accumulate a portfolio of UI web and app designs. Develop cross-department communication abilities by collaborating with software engineers, marketing teams, and business development teams.

Responsible for testing and inspecting products before they go live, analyzing test reports, communicating across departments, and suggesting improvements. Establish testing environments, write and maintain test programs, and test system functionality, compatibility, performance, stress load, and reliability. Independently execute complex and repetitive tests. Attention to detail, patience, responsibility, proactive communication, and a strong work ethic are required. Experience in testing, automation, finance, logistics, or e-commerce testing is a plus.

Ensure the integrity, security, and availability of databases, optimize database performance, collaborate with software engineers, implement backup and recovery procedures, monitor database operations, debug and troubleshoot database problems, document processes and configurations.

Senior Digital Marketing Consultant at SHOPLINE, responsible for selling digital media advertising products to SHOPLINE merchants and providing marketing strategy recommendations. Requires 3+ years of digital marketing experience, familiarity with e-commerce industry, and performance-driven mindset.

Craft user-friendly instructions, educational materials, and FAQ for SHOPLINE products. Translate and create materials from Mandarin to English. Collaborate cross-functionally to provide comprehensive guidance. Empower merchants for successful e-commerce experiences.

As a Customer Success Consultant at SHOPLINE, you will ensure excellent customer experience through timely responses and effective problem-solving. You will deeply understand the e-commerce ecosystem and work with cross-department teams to gather feedback for product optimization, aiming to enhance customer satisfaction and reduce complaint rates.

The Digital Marketing Assistant will be responsible for media account setup, assisting with client account budgeting, creating media reports, handling customer service inquiries, and assisting with cross-departmental tasks. Ideal candidate should have good communication and teamwork skills, adaptability, and familiarity with work software such as MAC OS, Google Drive, Excel, and Word.

Define and build product solution plans, prioritize retention, recruit and mentor talent, collaborate cross-functionally, analyze key insights, ensure exceptional merchant experiences

Working as an Associate, Partnership at SHOPLINE Singapore, responsible for piloting partner initiatives, building and maintaining partner relationships, and ensuring the success of partnership activities. Requires a Bachelor's Degree in Business/Marketing, strong presentation and listening skills, and experience in E-Commerce/Business Development/Partnerships/StartUps.

The Data Engineer will be responsible for collecting, designing, and processing payments data, unifying and standardizing it to create comprehensive digital assets. The role involves developing evaluation metrics, enhancing data quality, creating data-driven tools, and maintaining data integrity to facilitate effective access to data.

Develop content across various marketing channels to drive awareness and engagement, conduct research on customer personas and buying trends, manage content calendar, track performance, and collaborate with influencers for marketing campaigns.

Oversee all design projects, from conception to delivery. Design original pieces, review junior designers' work, refine images and layouts, apply typography techniques, generate ideas for products/services, increase user friendliness, maintain brand consistency, stay up-to-date with industry developments and tools, manage workflow of design projects.