Benefits at SheerID

This job allows candidates to submit their resumes to join the SheerID Talent Network when there are no current job postings that match. It focuses on merit and fosters an inclusive work environment.

The Product Support Specialist at SheerID assists customers by resolving product inquiries, troubleshooting technical issues, and managing change requests. They maintain effective communication through various channels and contribute to public-facing documentation. This role involves collaborating with different teams to advocate for customer needs, meeting ticket resolution timelines, and ensuring a professional customer experience.