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As a Customer Operations Associate at Runwise, you will assist customers primarily overnight, helping them resolve issues with Runwise products and contribute to data-related projects to improve operations. You will provide excellent customer service, communicate effectively with various teams, and work independently on operational tasks.
The Customer Operations Associate will assist with overnight customer support, helping customers with product issues, improving operations, and executing various tasks with attention to detail. Responsibilities include assisting customers via multiple channels, working on data-related tasks, and collaborating with team members to enhance processes.
The Director of Business Development at Runwise is responsible for expanding the company's market presence by cultivating strong relationships with key building owners and property managers, identifying new sales opportunities, and collaborating with the sales team to enhance deal cycles and win rates.
The Customer Support Manager at Runwise is responsible for providing exceptional assistance to clients by troubleshooting issues and enhancing energy system efficiency. This role involves real-time communication, problem-solving, and adapting settings for heating systems, ensuring client satisfaction and energy reduction goals are met.
The Customer Operations Associate will assist customers via phone, email, and text while focusing on improving customer operations and providing excellent service. Responsibilities include helping with data projects, communicating across teams, and looking for process improvements.
The Account Executive at Runwise will drive sales by introducing the company's platform to new clients and expanding existing accounts, supported by generated leads. This role requires managing a sales pipeline, identifying opportunities through networking, analyzing performance metrics, and exceeding sales quotas while maintaining strong client relationships.