Search the 12 jobs at Rootly

Lead and enhance customer support operations in Singapore for a global incident management platform. Manage a team to deliver exceptional customer service and drive customer success goals. Collaborate with internal teams to optimize processes and ensure high customer satisfaction levels. Develop KPIs, provide training, and analyze feedback for continuous improvement.

As a Financial Analyst, collaborate with cross-functional teams, conduct financial analysis, provide strategic recommendations, and support growth and profitability through forecasting, budgeting, variance analysis, and financial modeling. Assist in budget development, financial reporting, KPI monitoring, market analysis, and ad-hoc projects.

The Customer Success Manager will ensure customer engagement and satisfaction by guiding them through onboarding, product adoption, and continuous support. They will collaborate with the Sales team, cultivate relationships, analyze customer usage data, and develop strategies to reduce churn and enhance customer success.

Join the Sales Solutions Engineering team at Rootly to serve as technical advocates for customers, enabling their success using the incident management platform. Ideal candidate has 3+ years of experience as a Solution Engineer, strong API and Terraform knowledge, understanding of sales processes, and excellent communication skills.

Ground floor opportunity for a Senior Software Engineer at Rootly to shape the international trajectory of the incident management platform. Responsibilities include end-to-end feature sets, infrastructure architecture, new initiatives, engineering standards improvement, front-end design, and customer collaboration. Ideal candidate has 3+ years of experience with modern programming languages, cloud services, and SaaS products.

Senior Software Engineer role at Rootly, responsible for designing and implementing end-to-end feature sets, architecting infrastructure, launching new initiatives, improving engineering standards, and working closely with customers. Requires 3+ years of experience with Ruby/Rails, cloud service providers, strong communication skills, and a passion for design and incident management.

Ground floor opportunity to be the first SRE at Rootly, responsible for supporting critical services, defining SLOs, building tools, and enhancing observability and reliability of services. Requires strong technical knowledge of cloud infrastructure and distributed systems.

Ground floor opportunity to be one of the first Enterprise Account Executives at Rootly, responsible for building a book of business across North America, closing sales cycles for high-value opportunities, and leading product workshops and ROI analyses.

The Content Marketing Specialist will develop and execute a content strategy, create high-quality content such as blog posts and whitepapers, optimize for SEO, engage with technical audiences, and manage social media campaigns to drive brand presence and audience engagement.

As a QA Engineer at Rootly, responsible for ensuring high quality and reliability of software products by developing test plans, executing tests, collaborating with stakeholders, and defining automation strategy.

Rootly is seeking a Senior Product Manager with a strong background in early-stage product development to drive the enhancement of their incident management platform. Responsibilities include defining product strategy, prioritizing features, improving usability, conducting market research, and building client relationships. Ideal candidate has a Bachelor's degree, experience in B2B SaaS, startup environment, strong technical background, and excellent problem-solving and communication skills.

As an Account Manager at Rootly, you will build and nurture customer relationships, driving revenue growth by sourcing and closing sales cycles for opportunities ranging from $10K to $300K ARR. Your role involves strategically engaging with enterprise accounts and optimizing existing customer revenue through cross-selling services.