The Head of Customer Support at Rootly will lead the customer support team, manage operations, enhance customer satisfaction, mentor staff, and optimize support processes. Responsibilities include addressing customer concerns, maintaining service quality, tracking team performance, and collaborating with other departments to improve overall support and contribute to business growth.

As a Senior Software Engineer at Rootly, you will design, implement, and own feature sets while improving engineering standards and processes. You will also engage with customers directly on product development. The role requires ownership, technical challenges, and adaptability in a fast-paced environment.

The Technical Support Engineer at Rootly will manage customer technical inquiries, provide solutions, and ensure customer satisfaction. This role involves ownership of issues, communication with clients, and collaboration with product teams to enhance support processes.

The Engineering Manager will lead and scale a high-performing team of engineers, setting technical vision and executing on the product roadmap. Responsibilities include mentoring team members, overseeing product launches, promoting best engineering practices, and fostering a collaborative team culture.

As a Mid Market Account Executive at Rootly, you will build a book of business across North America, close sales cycles for $25-100k opportunities, and contribute to refining the sales process. You'll work closely with companies of up to 1000 employees while positioning Rootly's incident management platform to midmarket buyers. You'll leverage your experience to lead negotiations and communicate effectively with technical stakeholders.

The Customer Success Manager at Rootly will guide customers through onboarding and continuous product adoption, collaborate with Sales on engagement plans, cultivate relationships with key decision-makers, and proactively address service underutilization. They will analyze customer data, assess reasons for churn, and work on strategies for retention.

As a Senior Site Reliability Engineer at Rootly, you will be responsible for supporting critical services, defining SLOs, building tools for process support, and collaborating with engineering teams to enhance service reliability. You will lead efforts to improve infrastructure, build CI/CD pipelines, and solve infrastructure challenges through software development.

As a QA Engineer at Rootly, you'll ensure the quality and reliability of software products by developing test plans, executing tests, and collaborating with cross-functional teams to meet high quality standards. You'll be instrumental in defining automation strategies and helping to establish QA foundations in the company.

As a Senior Solutions Engineer at Rootly, you will support customer success by leveraging your technical expertise to work closely with clients, understand their needs, and ensure they receive maximum value from Rootly's incident management platform. You will be involved in customer engagement, advocating for technical solutions, and effectively communicating product benefits to diverse stakeholders.

As a Senior Software Engineer at Rootly, you will design and implement feature sets, architect infrastructure, enhance engineering standards, and collaborate closely with customers. The role demands ownership, tackling technical challenges, and the ability to swiftly deliver solutions in a dynamic environment.

As a Senior Product Manager at Rootly, you'll work closely with cross-functional teams to define product strategy and prioritize features, focusing on user experience and product usability. You'll conduct market research, create product specifications, and build strong client relationships to enhance product offerings.

The Account Manager at Rootly will build and manage an existing book of business to achieve full quota attainment, source and close sales cycles, drive revenue growth, and cultivate relationships with key customers, ensuring satisfaction and retention.

As an Enterprise Account Executive at Rootly, you will help shape the company's sales trajectory by building a book of business, closing full sales cycles for high-value opportunities, and leading product workshops. You will need to consult with enterprise buyers and articulate the value of Rootly's incident management platform.

The Senior Corporate Counsel will provide legal advice to internal stakeholders, support business operations, manage compliance matters, and negotiate contracts related to the company's activities. The role requires strong collaboration across departments and contribution to legal policy development.

The Content Marketing Specialist will drive the content strategy at Rootly, creating high-quality content to engage the target audience, primarily in the DevOps/SRE space. Responsibilities include developing content aligned with marketing goals, optimizing for SEO, using social media for amplification, and collaborating with various teams on events and product communication.

The Business Development Representative at Rootly will generate qualified leads, conduct market research, engage potential customers, and build relationships to drive sales growth. Responsibilities include outbound prospecting, lead qualification, and collaboration with the sales team to ensure smooth transitions for qualified leads.