Pilot.com
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Benefits at Pilot.com
Financial + Retirement
401(K)
Company equity
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Dental insurance
Disability insurance
Health insurance
Life insurance
Vision insurance
Wellness programs
Mental health benefits
Child Care + Parental Leave
Family medical leave
Generous parental leave
Culture
Open door policy
Open office floor plan
Remote work program
Team based strategic planning
OKR operational model
Vacation + Time Off
Paid holidays
Paid sick days
Unlimited vacation policy
Recently posted jobs
The Sr. Customer Success Manager is responsible for managing renewals, analyzing customer data, and driving customer retention strategies. They will collaborate with internal teams to minimize churn and maximize revenue through add-on opportunities. Effective communication and a deep understanding of Pilot's services are essential for success in this role.
The Sr. Customer Success Manager is responsible for ensuring smooth renewals for Pilot's customers by proactively managing portfolios, addressing churn risks, executing contract negotiations, and advocating for customer needs. They aim to provide a frictionless customer experience while collaborating cross-functionally to drive retention and expansion strategies.
The Business Operations Manager will oversee various initiatives to optimize operations and drive business outcomes through data-driven insights, project management, and process improvements while fostering collaboration across departments.
