The Support Engineer will own support incidents, assist in troubleshooting alongside L1 engineers, and contribute to the Knowledge Base by documenting solutions. The role requires navigating a dynamic environment, improving work quality through feedback, and enhancing technical skills through real-time assistance.

The Support Engineer will take ownership of support incidents and utilize all resources to resolve them. Responsibilities include troubleshooting, participating in emergency call-outs, enhancing knowledge base articles, and continuously improving work quality based on feedback.