The Customer Support Representative at Ooma provides technical support in a fast-paced VoIP contact center, troubleshooting hardware and software issues while ensuring excellent customer service. Responsibilities include diagnosing connectivity issues, utilizing CRM tools, monitoring telecommunication services, and collaborating with engineering teams for service improvements.

The Customer Support Representative at Ooma provides technical support for VoIP services in a fast-paced contact center. Responsibilities include troubleshooting hardware and software issues, assisting customers through calls, emails, and chats, documenting customer cases, and collaborating with engineering teams for issue resolution.