Search the 38 jobs at NextGen Healthcare

The Vice President of Product Management for AI & Analytics Solutions will develop and execute innovative AI-driven products and analytics solutions, focusing on data platforms and automation of healthcare workflows. Responsibilities include strategy execution, stakeholder engagement, oversight of product development, market research, and fostering a high-performing product management team.

The Sr. Specialist I is responsible for assisting clients in the implementation of NextGen RCM Services, managing project plans, serving as the primary contact for customer implementations, and ensuring successful transitions to account management. Duties include testing configurations, training staff on EHR software, and documenting customer requirements. The role requires strong analytical, problem-solving, and interpersonal skills.

The Specialist, RCM Support oversees client interactions, addressing revenue cycle management issues and ensuring client satisfaction. Responsibilities include troubleshooting RCM-related inquiries, managing support cases, and contributing to knowledge management efforts. Strong communication and organizational skills are necessary to maintain operational efficiency and support service quality programs.

The Specialist II, Renewals manages the entire renewal lifecycle, focusing on client retention and successful contract renewals. Responsibilities include negotiation, client relationship management, data analysis for discussions, and collaboration with cross-functional teams to enhance the client experience and mitigate risks.

The Specialist Sales Executive is responsible for identifying and closing new client accounts in the healthcare IT market. This involves establishing relationships, executing sales presentations, negotiating terms, providing pricing quotes, and collaborating with various teams, while requiring up to 50% travel.

The Sr. Specialist in RCM oversees global partner teams on complex assignments, ensuring timely completion of tasks and assisting with onboarding and training. Responsibilities include monitoring performance, documenting procedures, addressing escalations, and maintaining relationships with clients to ensure quality and adherence to SLAs.

The Specialist I, Client Support provides software support to clients, troubleshoots multi-tier web applications, manages issue escalation, and conducts research to resolve technical problems. The role requires effective communication and teamwork in a fast-paced environment, along with maintaining relationships with clients and internal teams.

The Sr. Specialist, RCM provides oversight to RCM teams, assists with onboarding, leads performance initiatives, and monitors quality. They also document procedures, handle escalations, liaise with teams, ensure SLAs are met, and maintain relationships with clients and partners.

The Technical Support Specialist II resolves client issues related to software, hardware, and applications through skilled problem analysis and judgement while supporting multiple environments. They consult with clients for technical expertise, diagnose problems, document actions taken, coach team members, and manage escalations. Continuous learning on healthcare solutions is also part of their role.

The Specialist II, RCM role involves managing revenue cycle activities, assisting with workflows, monitoring quality, participating in client initiatives, and generating reports. Responsibilities also include claims submission collaboration, coding review and auditing, and credentialing activities while ensuring compliance with regulations.

The RCM Operations & Quality Manager I oversees global partner teams in the RCM department, ensuring tasks are completed on time, providing onboarding and training, and improving performance initiatives. They monitor work quality, manage escalations, document procedures, and maintain relationships with clients and team members to drive operational excellence.

The ITSM Manager oversees IT Service Management including Major Incident, Change, and Problem Management for NextGen Healthcare. Responsibilities involve managing IT services, ensuring compliance with ITIL, leading risk assessments, facilitating communication with stakeholders, and enhancing ITSM processes for improved performance. Regular training and performance metrics reporting are also essential to the role.

This role involves advising and supporting clients on technical issues and operational challenges, ensuring systems run smoothly, and fostering strong client relationships. The manager will also troubleshoot hardware and software issues, oversee system performance, and coordinate with various teams to ensure client needs are met effectively.

The Deployment Specialist supports all stages of implementation for exports, ensuring technical readiness and managing customer expectations. Responsibilities include gathering requirements, configuring solutions, troubleshooting issues, documenting best practices, and providing knowledge transfer to customers.

The Sr. Analyst, Cloud Cost is responsible for analyzing cloud spending, generating cost reports using AWS tools, and providing insights for optimizing resource usage. This role involves collaboration with teams to implement cost-saving strategies and monitoring cloud cost performance against forecasts.

The Sr. Staff Engineer will design and develop scalable software solutions within an Agile team. Responsibilities include collaborating on requirements, conducting architectural improvements, mentoring junior engineers, and performing software testing and performance tuning in a SaaS environment.

Plan, design, develop, and launch efficient business processes and operations systems with a focus on Salesforce and other CRMs. Provide Salesforce integration, strategic planning, systems support, and user administration. Collaborate with users to address system needs and maximize value.

The Staff Engineer will lead the design and development of software solutions as part of an Agile team, writing automation code, integrating software components, enhancing application packaging, and mentoring junior engineers.

The Specialist I, EDI provides technical analysis and support for EDI-related issues, collaborating with internal and external parties to improve and troubleshoot EDI implementations. Responsibilities include training clients, resolving operational issues, maintaining records, and contributing to process improvement initiatives.

As a Sr. Technical Account Manager, you will support clients with advice on services and best practices, troubleshoot technical issues, ensure system health, and develop strong client relationships. You will work closely with various internal teams to advocate for customer needs and drive product improvements.