As the Head of Support at Neptune, you will design and implement a 24/7 support model, manage incident response processes, and develop support strategies while engaging directly with customers. You will oversee the hiring and onboarding of technical support engineers and collaborate with engineering teams to enhance developer experiences.

In this role, you will lead customer engagements as a Principal Solutions Architect, focusing on driving product adoption through technical demos, Proof of Concepts, and tailored solutions for high-value customers. You'll collaborate with internal teams to translate customer insights into product requirements and resolve complex technical challenges, ensuring successful integration and identifying upsell opportunities.

As the Head of Support at Neptune, you will design and implement a 24/7 support model, ensuring rapid response times and effective incident management. You'll develop support processes, optimize SLAs, and utilize AI-driven tools for efficiency. Additionally, you'll hire and onboard support engineers while collaborating closely with engineering and product teams to enhance the developer experience.

The Head of Support at Neptune will design and implement a global 24/7 support model, ensuring rapid incident response and high-quality management processes. This role includes hiring technical support engineers and collaborating with engineering teams to streamline operations using innovative tools and automation strategies, while also being hands-on in early stages of team development.

As a Staff QA Engineer, you will lead the quality assurance process, focusing on both manual and automated testing. Responsibilities include designing test strategies, improving testing frameworks, collaborating with cross-functional teams, and ensuring software quality meets user expectations.

As a Senior Product Designer, you'll define the user experience of our platform by evolving design strategies, maintaining a component-based design system, collaborating with technical users, and iterating designs based on user feedback. You will take end-to-end ownership of design initiatives, ensuring high-quality outcomes and seamless implementation in a fast-paced environment.

The Staff Frontend Software Engineer will lead software development projects, overseeing code reviews and architectural design, while collaborating closely with a small engineering team. Responsibilities include developing strategic features for web applications, proposing improvements, and solving complex technical problems.

As a Staff Backend Software Engineer, you will lead project initiatives, contribute to the architectural design of distributed systems, conduct code reviews, and propose improvements to enhance product functionality and business value.

The Staff Python Software Engineer will develop and maintain Python client libraries for API logging and model-building metadata. Responsibilities include optimizing performance, ensuring code quality, leading technical initiatives, and proposing enhancements to improve the user experience. The role demands strong proficiency in algorithmic thinking and effective communication skills.

The Principal Solutions Architect will lead customer engagements by providing technical guidance, conducting PoCs, and delivering demos. Responsible for translating customer needs into product requirements and solving technical challenges while identifying upsell opportunities. This role requires significant customer interaction, autonomy, and expertise in AI and machine learning.