Search the 7 jobs at Muck Rack

Customer Onboarding Strategist responsible for setting up mid-market and small business customers for immediate success by facilitating the implementation process. Key responsibilities include becoming a product expert, establishing relationships with customers, conducting customer calls, ensuring technical setup completion, and driving customer adoption and success metrics.

The Senior IT SaaS Administrator will manage software-as-a-service applications, ensuring access, automation, and compliance while addressing IT service management requests and vendor management. Responsibilities include overseeing the tech stack, forecasting SaaS spend, and optimizing tool usage.

The Outbound Sales Development Representative at Muck Rack will engage in outbound outreach to generate leads, manage buyer objections, and utilize creative systems for engagement. The role includes tracking PR industry news, maintaining CRM records, and performing A/B testing on outreach campaigns.

As a Senior Enterprise Customer Success Manager, you will drive growth and ensure renewals for Muck Rack's enterprise customer segment, managing relationships with key stakeholders, overseeing the entire customer lifecycle, and leading contract negotiations to ensure customer satisfaction and retention.

The Senior Product Analyst will lead product analytics at Muck Rack, transforming raw data into insights that guide product development and user engagement. Responsibilities include developing metrics and dashboards, analyzing user behavior with various tools, and collaborating with teams to drive data-informed decisions. The role requires strong analytical skills and the ability to communicate findings effectively.

As a Product Manager for Applications at Muck Rack, you will write requirements and acceptance criteria, manage the backlog with engineering teams, advocate for tech projects regarding developer experience, communicate effectively with stakeholders, and analyze data to enhance user experiences.

As a Sales Manager at Muck Rack, you will lead and manage a team of salespeople to achieve goals, provide training and support, engage in sales strategy, and collaborate for team success in the mid-market segment of PR software.