The Quality Assurance Associate/Lead will evaluate customer service calls to ensure compliance with company protocols, provide constructive feedback, assist in training, and identify areas for improvement to enhance customer satisfaction and agent performance.

The Onboarding Specialist will review partner applications, follow up on missing information, and ensure tasks are completed with a high level of service. Responsibilities include maintaining service levels, reviewing financial documents, identifying suspicious applications, and delivering an exceptional partner experience.

The Fraud and Compliance Specialist will investigate and resolve fraud and compliance cases, handle borrower complaints, perform legal investigations, develop risk prevention strategies, and collaborate with internal stakeholders to mitigate fraud risks while documenting findings and recommendations.

The Manager of Pricing and Product Profitability will develop and execute pricing strategies for solar and home improvement loan products, analyze market trends and profitability, and collaborate with cross-functional teams to optimize product pricing and compliance. The role also involves conducting market analysis and presenting reports to management.

The Director/Sr. Director of Pricing and Product Profitability will develop pricing strategies for loan products, analyze market trends, manage product profitability, and partner with internal teams for new product launches and financial modeling. This role requires leadership in aligning pricing with business goals and regulatory compliance.

The Strategic Accounts Director at Mosaic will be responsible for growing the solar and home improvement financing business through strategic partnerships. Responsibilities include prospecting new accounts, negotiating contracts, managing relationships, assessing partner performance, and optimizing sales operations.