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The role involves sourcing and qualifying potential customers for the Memfault platform, improving go-to-market processes, and collaborating with sales, marketing, and product teams to enhance strategies and grow the customer base in the IoT sector.
The Enterprise Customer Success Manager at Memfault will lead efforts to ensure the long-term success of enterprise customers. They will advocate for customers, help define their goals with the platform, and work to maximize retention, adoption, and expansion of Memfault's services. This role involves building relationships, resolving escalations, monitoring customer health, and collaborating with technical teams.
The Executive Assistant will support the CEO, CTO, and senior leaders by managing administrative tasks, communications, and project coordination while ensuring efficient operations. Responsibilities include calendar management, event planning, and cross-functional project leadership, all while maintaining discretion and organization in a fast-paced environment.