Search the 8 jobs at Level Home

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

The Senior Mechanical Engineer will support the Hardware Design team in developing new products, managing specific subsystems, and collaborating with other engineers. Responsibilities include designing prototypes, conducting decision-making during design reviews, and maintaining clear documentation and product records. The role requires hands-on work and strong analytical skills to solve complex problems.

The Customer Success Manager (CSM) manages the post-sales lifecycle for Enterprise customers, ensuring they maximize value from hardware and SaaS solutions, thus improving customer health, adoption, and engagement. Responsibilities include onboarding, managing customer engagements, addressing issues, and working collaboratively across teams to deliver value and influence product development.

The Senior Engineering Project Manager will oversee technical projects across multiple teams, ensuring smooth operations and timely delivery. This role involves direct collaboration with engineers, managing project statuses in Jira, and communicating with stakeholders, while also facilitating training and knowledge sharing.

As a Senior Backend Engineer at Ambient, you will develop and improve the platform by integrating smart technology and managing backend processes. Responsibilities include programming primarily in Python, designing APIs, owning the development lifecycle, and collaborating with product teams.

The Product Manager will oversee the roadmap, backlog management, and product development for the Ambient backend platform and mobile applications. Responsibilities include drafting PRDs, collaborating with engineering and design teams, and managing product releases while representing customer needs.

As a Senior IoT Engineer, you will develop and maintain software for smart building technology, specifically with Z-Wave and Zigbee protocols. You'll manage the entire development lifecycle, automate testing, and collaborate with engineering and support teams to ensure high-quality solutions and troubleshoot any issues that arise.

Writing and implementing embedded software for consumer smart lock and access control products. Collaborating across engineering teams to create integrated hardware and software features for an IoT stack. Developing internal tools and features for testing and manufacturability.