The Manager of Client Success will lead a team focused on onboarding, training, and supporting trade vendors using the Lessen Pro SaaS solution. Responsibilities include fostering client relationships, managing client onboarding, delivering exceptional service, and identifying upselling opportunities to drive revenue growth.

The Client Relationship Manager is responsible for developing strong business relationships with clients, understanding their needs, preventing escalated issues, and enhancing the customer experience. This role includes strategic planning, client meetings, and analyzing customer performance, ensuring exceptional engagement and confidentiality of data.

The Client Relationship Manager is responsible for driving business results by developing and maintaining strong relationships with clients. They conduct needs assessments, address escalated issues, develop strategic plans, and ensure exceptional customer experiences. The role involves collaboration with internal teams and oversight of account management, along with presenting business reviews and participating in strategic planning.

The Inside Sales Representative will focus on closing sales, achieving sales targets, and qualifying prospects through proactive research. Responsibilities include understanding client needs, negotiating agreements, and maintaining sales records using Salesforce. This role requires strong communication and negotiation skills and the ability to cultivate long-term client relationships.

The Inside Sales Representative is responsible for closing sales, achieving sales targets, and generating leads through proactive prospecting. This role involves understanding client needs, negotiating contracts, and maintaining records using Salesforce CRM. Strong communication and relationship-building skills are essential for success.

The Senior Manager, Performance Management is responsible for maximizing operational efficiency and improving account performance through data analysis, performance monitoring, strategic planning, process improvement, and training. This role involves engaging with stakeholders to implement performance management initiatives and drive continuous improvement within the organization.

As a Client Success Manager, you will drive growth and customer satisfaction by implementing maintenance solutions for SaaS clients. Your role includes creating customer success plans, managing user analytics, and serving as a liaison between clients and technical teams. You will ensure effective onboarding and resource creation while traveling to client offices as needed.

The Client Success Manager will drive growth and renewals with SaaS clients by creating success plans, engaging with them, and helping them maximize the value of Lessen's products. This role involves proactive customer management, analytics review, and collaboration with cross-functional teams to enhance customer experiences and operational efficiencies.

The Product Marketing Manager will collaborate with Growth Initiatives and Technology teams to develop and execute go-to-market plans for Lessen's SaaS products, ensuring effective project management and marketing strategies. Responsibilities include maintaining product roadmaps, developing marketing content, and engaging with stakeholders to enhance SaaS product adoption in both residential and commercial sectors.

The Escalation Specialist is responsible for proactively managing and resolving complex client issues by collaborating with various stakeholders. This role involves developing solutions, ensuring client satisfaction, conducting meetings, and creating reports, all while maintaining budgetary oversight and fostering relationships with clients and vendors.