Laka
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As a Customer Success Specialist at Laka, you will be the first point of contact for customer inquiries and claims. You will support customers with questions about products and services, help them file claims, coordinate with third parties, and gather feedback to improve the customer experience.
As a Customer Success Specialist at Laka, you'll support customers and potential customers with inquiries about products and services, assist with claims filing and coordination with third parties, and collaborate with the CX team to ensure a seamless experience for all members and partners.
The Customer Success Specialist will support customers and potential customers with inquiries related to Laka's insurance products, assist in filing claims, coordinate with shops for repairs or replacements, and collaborate with the CX team to enhance the customer experience. The role involves collecting feedback to inform decision-making and contributing to a team-focused work environment.